SUPPORT ASSOCIATE - HEALTH INFORMATION TECHNOLOGY

Covenant HealthCare•Saginaw, MI

18h

About The Position

The Health Information Management Support Associate performs clerical duties that facilitate the flow and processing of health information for patients. The role is responsible for the confidentiality, accuracy, and timely handling of health information. Patient contact is primarily social. The associate is expected to provide excellent customer service consistent with Covenant HealthCare’s Vision, Mission, and Values and its commitment to Extraordinary Care for Every Generation. The position processes medical records, responds to information requests, supports chart analysis and tracking, assists with transcription workflows, and coordinates with department staff, physicians, patients, external customers, and a records storage company. It also supports departmental goals, meetings, audits, training, supply ordering, and coverage needs while following applicable privacy, security, legal, and safety requirements.

Requirements

High school diploma.
Completion of a Medical Terminology course, either before hire or within six months of hire or transfer.
Basic computer skills.
Knowledge of standard office equipment, such as fax machines, copy machines, and microfilm/fiche machines.
Typing skills of approximately 35 words per minute.
Effective verbal and written communication skills.
Organization and priority-setting skills to complete work accurately and on time.
Problem identification and resolution skills for sound decision-making.
Ability to use sound judgment based on current HIPAA developments, federal and state statutes and regulations, and hospital and departmental policies when handling verbal or written requests for medical information.

Nice To Haves

Previous work experience in a medical record department or hospital inpatient unit.
Experience as a medical office assistant or graduation from a medical secretarial or related program.

Responsibilities

Provide excellent customer service and ensure communications by telephone, email, and in person are timely, tactful, effective, positive, and professional.
Communicate effectively in writing and verbally, and maintain effective working relationships with HIM Department members, physicians, external customers, patients, and other staff.
Use the computer systems and modules required for job duties, including Epic ROI, Chart Deficiency, and Chart Tracking; OnBase Imaging; and MModal Fluency Manager.
Process all telephone requests for information through Epic’s Release of Information Module so that disclosures are logged.
Process records accurately and promptly, including preparing, scanning, indexing, and analyzing records; locate missing charts and scan/index clinically relevant documents within 24 hours of receipt.
Perform the weekly delinquent count process by sending letters, calling, and tracking outstanding deficiencies.
Create reports and send letters for HFAP-required follow-up, such as the Discharge Summary>7 Day Report.
Coordinate with File Safe to ensure records are retrieved, delivered, or faxed promptly.
Process baby name changes and merge duplicate medical record numbers.
Participate in HIM Department and clerical meetings as required.
Assist with transcription calls related to MModal dictations, prioritize issues or contact MModal Support as needed, and process reports in the Hold WQ.
Support departmental goals and remain flexible and cooperative with scheduling needs to ensure adequate coverage.
Perform other technical functions and duties as assigned.
Share clerical knowledge during new-staff training and serve as a resource to coworkers.
Order and distribute departmental supplies using the internet and Office Depot.
Pull records for internal and external audits, including paper charts, printed scanned charts, and EMR records viewed through ROI Inspector (Kiosk).
Apply facility safety requirements and comply with legal requirements, including HIPAA and applicable federal and state regulations, when handling information requests.
Follow Hospital HIPAA Privacy and Security policies and HIM Department policies and procedures.
Participate in developing and achieving department and workgroup goals.