Information Technology Support Specialist

Flory Line Construction • Lennon, MI

2d • Hybrid

About The Position

Provides technical support to employees across office and field operations as a primary point of contact for day-to-day technology issues. The role troubleshoots hardware and software, prepares and deploys devices, manages routine user access, and supports business applications, while improving IT operations through accurate asset tracking, documentation, and standardized procedures.

The position works in an office and remote (hybrid) environment, with regular on-site availability required for device preparation, equipment management, and hands-on technical support. Occasional travel to field locations or other company facilities may be required. Occasional after-hours or weekend support may be necessary during planned maintenance, deployments, or critical outages. The position is non-exempt and may perform other duties as assigned.

Requirements

• Strong written and verbal communication skills.
• Knowledge of Windows operating systems, computer hardware, and common business applications.
• Knowledge of Microsoft 365, including Outlook, Teams, SharePoint, and OneDrive.
• Knowledge of basic networking concepts and connectivity troubleshooting.
• Ability to configure and troubleshoot computers, mobile devices, and peripherals.
• Strong technical troubleshooting, problem-solving, and critical-thinking skills, including the ability to research unfamiliar problems and identify practical solutions.
• Ability to explain technical issues clearly to employees with varying levels of technical experience.
• Ability to work independently, collaborate with IT team members, and learn new technologies through self-motivated effort.
• Attention to detail and ability to maintain accurate documentation.
• Sound judgment regarding information security and confidentiality, including knowing when to seek assistance.
• Availability for regular on-site work supporting device preparation, equipment management, and hands-on technical support.
• Ability to lift objects up to 25 pounds and perform intermittent standing, walking, stooping, bending, climbing, reaching, gripping, and grasping.

Nice To Haves

• Associate degree in Information Technology, Computer Science, or a related field; current students pursuing a relevant degree or technical certification are encouraged to apply.
• 1–3 years of relevant IT support experience.
• Equivalent practical experience, technical projects, certifications, or demonstrated technical proficiency may be considered in place of formal experience or education.
• Experience with Microsoft Entra ID, Intune, or other endpoint and identity management systems.
• Experience supporting iPhones, iPads, and other mobile devices.
• Familiarity with IT ticketing systems and asset management.
• Previous help desk, desktop support, or similar technical support experience.
• Hands-on experience diagnosing, maintaining, or repairing computer hardware.

Responsibilities

• Provide technical support for business applications, including Viewpoint Spectrum, Traqspera, Spreadsheet Server, Fleetio, Motive, and Microsoft 365.
• Prepare, configure, deploy, and troubleshoot laptops, mobile phones, tablets, and other company devices.
• Diagnose and resolve common Windows, Microsoft 365, account, application, connectivity, printer, and peripheral issues.
• Assist with employee onboarding and offboarding, customer-specific accounts, access requests, multifactor authentication, and password management.
• Maintain IT asset inventory, including equipment assignments, tracking, shipping, recovery, and lifecycle documentation.
• Create and maintain user guides, troubleshooting procedures, and internal IT documentation.
• Assist with routine system maintenance, technology deployments, device management, and improvements to IT support processes.
• Manage and prioritize multiple support requests, follow through on unresolved issues, and seek assistance when appropriate.
• Provide clear, customer-service-oriented support to employees across office and field operations and collaborate with other IT team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree