Information Technology Support Specialist

Gator Bio•Palo Alto, CA

1d•$50 - $75•Onsite

About The Position

Gator Bio is seeking a regular part-time IT professional to support its office in Palo Alto, California. This administrative position reports to the Human Resources Manager and provides technical support for employees, visitors, VIPs, and customers. The role manages IT accounts, systems, devices, software, assets, and inventory; troubleshoots technical issues; and provides onsite, telephone, email, and remote assistance. It also supports conference rooms, employee onboarding and offboarding, facility maintenance scheduling, and installation of PCs for instruments sold to customers. The position is 32 hours per week and pays $50–$75 per hour.

Requirements

Ability to perform the essential duties and responsibilities satisfactorily, with reasonable accommodations available for individuals with disabilities.
Strong customer-service orientation for internal and external users.
Ability to work cross-functionally across departments.
Knowledge of the fundamental operations of relevant software, hardware, and other equipment.
Understanding of PC and MacOS technology.
High organizational skills and attention to detail.
Ability to lift, push, and/or pull 50 pounds.
Ability to stand, sit, and walk for extended periods.
Ability to use hands for computer work and answering calls.
Must pass a health screening.

Nice To Haves

Bachelor of Arts degree preferred.
IT certifications are a plus.
Experience in IT support is a big plus.

Responsibilities

Manage Microsoft 365 accounts, phone and internet systems, and cell phone users.
Troubleshoot server and WAP issues and diagnose software and application problems.
Manage server-based software licenses and communicate with outside support providers as needed.
Support customers by phone or telecommunications.
Install and configure hardware, software, systems, and networks on PCs and Macs.
Install and configure PCs, printers, and peripherals according to established standards and guidelines; manage outside services and supplies for copiers and printers.
Support conference room setup and provide technical support for conference room IT services.
Install hardware and software upgrades requested by users.
Analyze and troubleshoot issues by telephone, email, and remote assistance.
Resolve technical problems with computing equipment and software.
Assist visitors and VIPs with the ongoing usability of PCs, peripheral devices, and software.
Provide onsite technical support and end-user training, including employee onboarding and offboarding.
Install and maintain proprietary systems.
Resolve end-user problems accurately and promptly.
Manage IT assets and inventory.
Manage facility maintenance scheduling.
Install PCs for Gator instruments sold to customers.
Perform additional duties as assigned.