Information Technology Support Specialist

Flory Line Construction • Lennon, MI

3d • Hybrid

About The Position

The Information Technology Support Specialist provides technical support to employees across office and field operations and serves as a primary contact for day-to-day technology issues. The role troubleshoots hardware and software, prepares and deploys devices, manages routine user access, supports business applications, and helps improve IT operations through accurate asset tracking, documentation, and standardized procedures.

The position supports business applications including Viewpoint Spectrum, Traqspera, Spreadsheet Server, Fleetio, Motive, and Microsoft 365. It involves preparing, configuring, deploying, and troubleshooting laptops, mobile phones, tablets, and other company devices; resolving common Windows, account, application, connectivity, printer, and peripheral issues; assisting with onboarding, offboarding, access requests, MFA, and passwords; maintaining IT asset records; and producing internal guides and procedures. The role also assists with routine maintenance, technology deployments, device management, and process improvements.

Work is typically performed in an office and remote (hybrid) environment, with regular on-site availability required for device preparation, equipment management, and hands-on support. Occasional travel to field locations or other company facilities may be required. Occasional after-hours or weekend support may be necessary for planned maintenance, deployments, or critical outages. This is a non-exempt position.

Requirements

• Strong written and verbal communication skills.
• Knowledge of Windows operating systems, computer hardware, and common business applications.
• Knowledge of Microsoft 365, including Outlook, Teams, SharePoint, and OneDrive.
• Knowledge of basic networking concepts and connectivity troubleshooting.
• Ability to configure and troubleshoot computers, mobile devices, and peripherals.
• Strong technical troubleshooting, problem-solving, and critical-thinking skills, including researching unfamiliar problems and identifying practical solutions.
• Ability to explain technical issues clearly to employees with varying levels of technical experience.
• Ability to provide customer-service-oriented support with effective written and verbal communication.
• Ability to manage multiple requests, prioritize work, and follow through on unresolved issues.
• Ability to work independently and collaborate with other IT team members.
• Ability to learn new technologies independently and with self-motivation.
• Attention to detail and accurate documentation.
• Sound judgment regarding information security and confidentiality, including knowing when to seek assistance.
• Regular on-site availability for device preparation, equipment management, and hands-on technical support.
• Ability to lift objects up to 25 pounds.
• Associate degree in Information Technology, Computer Science, or a related field is preferred; current students pursuing a relevant degree or technical certification are encouraged to apply.
• 1–3 years of relevant IT support experience is preferred but not required; equivalent practical experience, technical projects, certifications, or demonstrated technical proficiency will be considered.

Nice To Haves

• Experience with Microsoft Entra ID, Intune, or other endpoint and identity management systems.
• Experience supporting iPhones, iPads, and other mobile devices.
• Familiarity with IT ticketing systems and asset management.
• Previous help desk, desktop support, or similar technical support experience.
• Hands-on experience diagnosing, maintaining, or repairing computer hardware.

Responsibilities

• Provide technical support for business applications, including Viewpoint Spectrum, Traqspera, Spreadsheet Server, Fleetio, Motive, and Microsoft 365.
• Prepare, configure, deploy, and troubleshoot laptops, mobile phones, tablets, and other company devices.
• Diagnose and resolve common Windows, Microsoft 365, account, application, connectivity, printer, and peripheral issues.
• Assist with employee onboarding and offboarding, customer-specific accounts, access requests, MFA, and password management.
• Maintain IT asset inventory, including equipment assignments, tracking, shipping, recovery, and lifecycle documentation.
• Create and maintain user guides, troubleshooting procedures, and internal IT documentation.
• Assist with routine system maintenance, technology deployments, device management, and improvements to IT support processes.
• Travel occasionally to field locations or other company facilities as required.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree