Information Technology (IT) Support Specialist

Eventide•Lincoln, NE

6d•Onsite

About The Position

The Information Technology (IT) Support Specialist is a fully on-site role based in Lincoln, Nebraska. The position is the initial point of contact for Eventide staff, receiving calls and help desk tickets, resolving issues, and providing timely frontline support and customer service. The specialist works with IT staff to maintain network hardware, software, workstations, telephones, and mobile devices. The role includes maintaining the help desk system, traveling to sites for maintenance, setting up and troubleshooting devices, installing software, maintaining inventory, helping maintain network security, and completing assigned project work. The specialist communicates with internal customers about solutions and resolution timelines, works with employees at all organizational levels, coordinates with outside vendors, and maintains written documentation for systems, infrastructure, maintenance logs, and procedures. The position participates in a rotating on-call schedule and may provide after-hours or emergency assistance as needed.

Requirements

Associate degree or formal education in systems administration (technology), preferred, or equivalent work experience.

Nice To Haves

Windows Active Directory experience.
Experience managing and maintaining workstations running Microsoft Office, a Windows virtual server environment, virtual desktop environments, and SharePoint.

Responsibilities

Maintain the help desk system and serve as the primary point of contact for help desk tickets and phone requests.
Travel to sites and perform on-site maintenance.
Set up, maintain, and troubleshoot desktop and notebook computers, telephones, printers, and mobile devices.
Install and configure software in accordance with department policies and procedures.
Maintain software and hardware inventory.
Help maintain network security across the organization.
Complete and maintain assigned project work.
Provide internal customers with updates on solutions and manage expectations and resolution timing as needed.
Work closely with employees at all levels of the organization when responding to issues.
Coordinate with outside vendors as needed.
Prepare and maintain written documentation for systems, infrastructure, maintenance logs, and procedures.
Participate in a rotating on-call schedule and provide after-hours or emergency assistance based on need.