Information Technology (IT) Support Specialist

Corbion • Totowa, NJ

1d • $36 - $46 • Onsite

About The Position

Corbion is hiring an IT Support Specialist for its North American IT Infrastructure team at the Totowa, New Jersey facility. This full-time, onsite role supports daily IT operations across warehouse, distribution, and corporate environments. The specialist provides first- and second-level support for hardware, software, network connectivity, and end-user technology, including Microsoft Windows and Microsoft 365, desktops and laptops, Cisco wireless connectivity, printers, and Zebra RF handheld devices. The role also involves escalating complex infrastructure issues as needed.

The position suits candidates with relevant technical knowledge, effective troubleshooting skills, and an interest in continued learning. The specialist provides hands-on technical support, collaborates on problem-solving with end users and colleagues, and works within established service desk SLAs. The role offers opportunities to develop technical skills, gain exposure to enterprise IT infrastructure, and advance within Corbion’s North American IT organization.

Requirements

• Relevant technical knowledge and effective troubleshooting skills.
• Exceptional customer-focused service delivery mindset.
• Effective time management and prioritization skills.
• Ability to plan and execute implementations in a structured manner.
• Functional experience within the relevant IT domain.
• Ability to collaborate effectively in multicultural environments.
• Excellent verbal and written communication skills.
• Ability to work safely in warehouse environments, including walking warehouse floors for extended periods and lifting 25–50 lbs. of IT equipment, with or without reasonable accommodation.
• Ability to travel occasionally, up to 25%, within the United States.
• Ability to occasionally work an after-hours and weekend standby schedule.

Nice To Haves

• Associate degree or technical training.
• Three years of experience in a service desk role.
• ITIL Foundation certification.
• Cisco CCNA certification.
• Experience with Microsoft tools such as Azure, Intune, Windows client, and O365.
• Motivation to acquire expertise in enterprise-level platforms such as server virtualization, Veeam Backups, and advanced Cisco controller-based wireless infrastructure.
• Certification or formal training related to the specific functional area.

Responsibilities

• Provide timely, accurate, and courteous helpdesk support, keeping users informed throughout resolution.
• Troubleshoot and resolve issues involving desktops, laptops, network connectivity, related equipment, and the IT/OT environment.
• Provide hands-on support for local testing and troubleshooting in partnership with the Global Service Delivery team.
• Keep knowledge base content and technical documentation current, clear, and accessible.
• Recommend practical improvements to efficiency, support processes, and the user experience.
• Contribute to service improvement initiatives and consistent team best practices.
• Provide backup support for colleagues during absences and holidays.
• Coordinate IT administration, including procurement, SAP ordering, inventory control, and license management, delegating tasks when appropriate.
• Support global, regional, and local projects in accordance with Corbion agreements and applicable governance requirements.
• Provide responsive and confidential support to specialized teams, including the Board, VIPs, and HR.
• Manage support tickets in TOPdesk or a similar IT service management tool, documenting updates, following up promptly, and prioritizing business needs.
• Apply and reinforce global security policies and help assigned sites follow applicable security standards, procedures, and regulatory requirements.
• Collaborate with regional colleagues to identify opportunities to standardize services, share knowledge, and improve support across locations.

Benefits

• Bonus potential.
• Paid time off, including company holidays.
• 401(k) with company match.
• Medical, dental, vision, and basic life insurance coverage for eligible employees and dependents.
• Flexible spending accounts.
• Education assistance.
• Short- and long-term disability.
• Employee Assistance Program (EAP).
• Lifestyle and wellness benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree