Information Technology (IT) Support Specialist
About The Position
Silvus Technologies is seeking an Information Technology (IT) Support Specialist to provide technical support to end users, troubleshoot hardware and software issues, and maintain the company’s IT infrastructure. The position reports to the Senior IT Support Specialist on the Information Technology team. It is fully onsite at Silvus Technologies’ Engineering and R&D Office in Irvine, California, Monday through Friday, with a daily schedule of 8:30 a.m. to 5:30 p.m. Travel to Silvus office locations is required, including the West Los Angeles headquarters and offices in San Diego and Culver City. The stated travel requirement is 25%; the posting’s travel section also lists 10–25%. The role is in an office environment and may involve occasional exposure to heat, cold, and allergens while conducting field tests or demonstrations. The employee must be able to lift up to 50 pounds and perform bending, reaching, kneeling, or squatting to access shelves. Employment is contingent on successful completion of a background check and drug test. The role requires U.S. citizenship due to clients under U.S. government contracts.
Requirements
- High school diploma or GED.
- At least 3 years of experience installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures.
- Proficient PC skills in a Windows and iOS environment.
- Experience with Layer 1 networking and cabling.
- Experience installing and uninstalling enterprise software and managing software licensing and de-licensing.
- High proficiency in Google Suite and Microsoft 365, including Excel, Word, and PowerPoint.
- Working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune.
- Strong interpersonal skills and a positive, enthusiastic attitude.
- Ability to work as a team member and support departmental decisions, policies, and procedures with positive communication to team members and other staff.
- U.S. citizenship due to clients under U.S. government contracts.
- Successful clearance of a background check and drug test is a condition of employment.
- Ability to lift up to 50 pounds and perform bending, reaching, kneeling, or squatting movements.
Nice To Haves
- Possession of or progress toward a bachelor’s degree in Information Technology, Computer Science, or a related field.
- Prior experience in a fast-paced office environment.
- Linux and macOS skills.
Responsibilities
- Provide technical support to end users, including troubleshooting and researching hardware and software issues on desktop and laptop systems.
- Respond to IT Help Desk support tickets in a timely manner.
- Install, configure, and maintain hardware and software.
- Develop and maintain documentation related to the company’s IT infrastructure and support processes.
- Maintain an up-to-date inventory of hardware and software assets.
- Manage onboarding and offboarding, including account creation and disabling, communications, and hardware deployment and recovery in coordination with HR and Facilities.
- Configure and deploy Windows, Linux, and macOS endpoints and peripherals.
- Travel to Silvus office locations, including the West Los Angeles headquarters and offices in San Diego and Culver City.
- Perform other related duties as assigned.
Benefits
- Incentive bonus plans
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- 10 paid holidays
- Paid time off packages
- Employee stock purchase plan
- Paid parental and family leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
