Information Technology (IT) Specialist

DEFTEC Corporation•New London, CT

1d•$70,000 - $92,000•Onsite

About The Position

The Information Technology (IT) Specialist is responsible for keeping the museum's technology reliable, secure, and visitor-ready across both internal operations and public-facing spaces. In this role, you will monitor and maintain internal and public networks, perform approved backup, restoration, and data-protection tasks within your assigned scope, and process and track authorized account requests, permissions, onboarding, and off-boarding through Government-approved procedures, without granting access outside delegated authority. You will also provide technical support for gallery and theater systems and approved museum events, including presentation, streaming, lighting-control, and related systems, and work alongside the Exhibits Tech and AV Media Specialist to keep digital displays, sensors, and interactive components functioning. In addition, you will manage the visitor Wi-Fi portal to deliver a smooth guest experience while keeping it physically isolated from secure internal databases.

Requirements

A bachelor's degree in computer science, Information Technology, or a related field preferred however; professional experience and certifications may be considered for substitution
A Tier 1/NACI Background Clearance will be obtained by the candidate at hire and must successfully complete and clear the process.
Three (3) to six (6) years of systems-administration or technical-support experience.
Experience in a museum, library, gallery, public attraction, or other high- uptime environment is preferred.
Industry standard certifications including CompTIA A+, Network+, or Security+.
Cloud certifications (AWS/Azure) or Google Workspace Administration are highly valued.
Proficiency in managing both Windows and macOS environments.
Hands-on experience with VLANs, VPNs, and robust Wi-Fi mesh networks capable of handling hundreds of concurrent museum guests.
Knowledge of threat mitigation, firewalls, and data encryption to protect sensitive data and intellectual property.
Experience managing cloud storage and SaaS platforms used for museum operations.
Ability to troubleshoot and repair a wide range of hardware, from workstations and gallery projectors to the theater.

Nice To Haves

Familiarity with specialized archiving and collection databases.
Ability to bridge the gap between "pure IT" and gallery tech (e.g., syncing multiscreen video walls or interactive touch tables).
Established methodology for data restoration in the event of system failures or cyber incidents.
Ability to explain technical concepts to non-technical personnel and volunteers without overwhelming technical jargon.

Responsibilities

Monitor and maintain internal and public networks to ensure reliable connectivity.
Perform approved backup, restoration, and data-protection tasks for systems within the Contractor's assigned scope.
Process and track authorized account requests, permissions, onboarding, and off-boarding through Government-approved procedures. The Contractor shall not grant access outside delegated authority.
Provide technical support for gallery and theater systems and approved museum events, including presentation, streaming, lighting-control, and related systems within the assigned scope.
Work with the Exhibits Tech and AV Media Specialist to ensure digital displays, sensors, and interactive components remain functional.
Support events with live-streaming configurations, lighting control setups, or AV presentations.
Manage the visitor portal to ensure a smooth guest experience while maintaining physical isolation from secure internal databases.