Information Technology (IT) Support Specialist

Motorola Solutions•Irvine, CA

2d•Onsite

About The Position

Silvus Technologies, a wholly owned subsidiary of Motorola Solutions, is seeking an Information Technology (IT) Support Specialist to provide technical support to end users, troubleshoot hardware and software issues, and maintain the company’s IT infrastructure. The specialist reports to the Senior IT Support Specialist on the Information Technology team. The role is fully onsite at Silvus Technologies’ Engineering and R&D Office in Irvine, California, Monday through Friday, with a daily schedule of 8:30 a.m. to 5:30 p.m. Travel to Silvus office locations is required, including the West Los Angeles headquarters and offices in San Diego and Culver City. The position includes occasional exposure to heat, cold, and allergens while conducting tests or demonstrations in the field. The employee must be able to lift up to 50 pounds and perform bending, reaching, kneeling, and squatting movements. The role provides support for Windows, Linux, and macOS endpoints and peripherals, as well as hardware and software installations and configurations. The specialist responds to help desk tickets, maintains IT documentation and asset inventories, and coordinates employee onboarding and offboarding with Human Resources and Facilities. Candidates must have a high school diploma or GED, at least three years of relevant experience, and U.S. citizenship due to clients under U.S. government contracts. Employment is contingent on successfully completing a background check and drug test. Compensation is listed as $31.25–$36.06 per hour, with the actual offer based on job-related knowledge, skills, and experience.

Requirements

High school diploma or GED.
At least 3 years of experience installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures.
Proficient PC skills in a Windows and iOS environment.
Experience with Layer 1 networking and cabling.
Experience installing and uninstalling enterprise software and managing software licensing and de-licensing.
High proficiency in Google Suite and Microsoft 365, including Excel, Word, and PowerPoint.
Working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune.
Strong interpersonal skills and a positive, enthusiastic attitude.
Ability to work as a team member and support departmental decisions, policies, and procedures through positive conduct and communication.
U.S. citizenship due to clients under U.S. government contracts.
Successful completion of a background check and drug test is required for employment.
Ability to lift up to 50 pounds and perform bending, reaching, kneeling, and squatting movements.

Nice To Haves

Possession of or progress toward a bachelor’s degree in Information Technology, Computer Science, or a related field.
Prior experience in a fast-paced office environment.
Linux and macOS skills.

Responsibilities

Provide technical support to end users and troubleshoot or research desktop and laptop hardware and software issues.
Respond to IT Help Desk support tickets in a timely manner.
Install, configure, and maintain hardware and software.
Develop and maintain documentation about the company’s IT infrastructure and support processes.
Maintain an up-to-date inventory of hardware and software assets.
Manage onboarding and offboarding, including account creation or disabling, communications, and hardware deployment or recovery in coordination with HR and Facilities.
Configure and deploy Windows, Linux, and macOS endpoints and peripherals.
Travel to Silvus office locations, including West Los Angeles, San Diego, and Culver City.
Perform other related duties as assigned.