Information Technology (IT) Support Specialist

Eventide Senior Living Communities•Lincoln, NE

10d•Onsite

About The Position

The Information Technology (IT) Support Specialist is a fully on-site role based in Lincoln, Nebraska. The specialist is the initial primary point of contact for Eventide staff, receiving calls and help desk tickets, resolving issues, and providing timely front-line support and customer service. The role works with IT staff to maintain network hardware, software, workstations, telephones, and mobile devices. It includes travel to sites for on-site maintenance, participation in a rotating on-call schedule, and availability for after-hours or emergency assistance as needed.

Requirements

Associate degree or formal education in systems administration (technology), or equivalent work experience.
Windows Active Directory experience preferred.
Experience managing and maintaining workstations running Microsoft Office, a Windows virtual server environment, a virtual desktop environment, and SharePoint preferred.

Nice To Haves

Associate degree or formal education in systems administration (technology).
Windows Active Directory experience.
Experience managing and maintaining workstations running Microsoft Office, a Windows virtual server environment, a virtual desktop environment, and SharePoint.

Responsibilities

Maintain the help desk system and serve as the primary contact for help desk tickets and phone requests.
Travel to sites and perform on-site maintenance.
Set up, maintain, and troubleshoot desktop and notebook computers, telephones, printers, and mobile devices.
Install and configure software according to department policies and procedures.
Maintain software and hardware inventory.
Help maintain network security across the organization.
Complete and maintain assigned project work.
Provide internal customers with solution updates, manage expectations, and communicate resolution timing as needed; work with employees at all organizational levels to respond to issues.
Coordinate with outside vendors as needed.
Prepare and maintain written documentation for systems, infrastructure, maintenance logs, and procedures.
Participate in a rotating on-call schedule.
Be available for after-hours or emergency assistance based on need.