Information Technology Support Specialist

Lozier Corporation • Scottsboro, AL

4d • Onsite

About The Position

The Information Technology Support Specialist assists business technology end-users with general tier 1 or 1.5 computer system problem resolution and basic system installations. The role completes assigned support service requests for internal customers working onsite and remotely and assumes regular on-call responsibilities.

The specialist provides basic support for standard office technology and manufacturing equipment with integrated computer solutions. The work includes system maintenance, configuration, security support, installation standards, operating system configuration, and network setup and testing. The role also supports technology testing and rollouts, cyber security response, desktop encryption, patching, service request tracking, and IT asset documentation.

The position is onsite on a Monday-through-Friday schedule, with on-call responsibilities and weekend and holiday remote service desk coverage. Occasional travel to other locations and physical tasks such as lifting, pushing, pulling, bending, squatting, reaching, and climbing are required.

Requirements

• An associate degree in computer science, information technology, information services, or a related field is preferred; a bachelor’s degree in one of these fields is desired.
• No additional experience is required if degreed; if non-degreed, at least 2 years of previous computer troubleshooting experience is required.
• CompTIA Tech+ certification is considered in lieu of the degree requirement and must be obtained within six months.
• Demonstrate urgency, motivation, initiative, and accountability.
• Ability to multitask, evaluate, and set priorities.
• Intermediate technical ability with computer software, hardware, and mobile devices.
• Good verbal and written communication skills, both in person and over the phone.
• Excellent customer service skills.
• Efficient, effective, and creative problem-solving skills.
• Ability to work effectively with tight deadlines and changing priorities.
• Strong time management skills and ability to keep issue-tracking tickets up to date.
• Ability to lift up to 50 pounds and push or pull up to 25 pounds on occasion.
• Ability to bend, squat, reach, and climb on occasion.
• Ability to participate in after-hours on-call coverage and travel to other locations.
• Successful completion of a pre-hire drug screen and post-offer background screen.

Nice To Haves

• Microsoft Windows certifications.
• Cloud technology experience or knowledge.
• Atlassian Suite experience or knowledge, including Jira and Confluence.
• Microsoft 365 fundamentals.

Responsibilities

• Demonstrate behaviors that support Lozier’s Mission, Vision, and Core Values.
• Complete and document assigned general system maintenance, configuration, and computer equipment security work.
• Provide basic support for office technology and manufacturing equipment with integrated computer solutions.
• Deliver repeatable and reliable computer solutions, including installation standards, operating system configuration, and network setup and testing.
• Create, review, and maintain work instructions and process documentation.
• Participate in supporting and testing new technology, initiatives, and technology rollouts as assigned.
• Respond to and assist with cybersecurity incidents, support desktop encryption solutions, and administer patching updates.
• Document Knowledge Base articles and maintain asset records, inventory accuracy, asset relocations, and equipment retirements.
• Review assigned service management issue queues and address assigned items in a timely manner.
• Provide weekend and holiday remote coverage of the service desk.
• Maintain regular attendance and timeliness for work, meetings, and assignments.
• Work and interact well with others.

Benefits

• Company bonus potential.
• Paid time off and paid holidays.
• Competitive benefits package, with medical, dental, and vision benefits eligible from the first day of employment.
• 401(k) with employer match.
• Employee Assistance Program.
• Educational Assistance Program.
• Career Development Programs.
• Casual dress.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree