Information Technology Support Specialist

Gator Bio • Palo Alto, CA

4d • Onsite

About The Position

Gator Bio is seeking a part-time IT professional to provide administrative and technical support at its Palo Alto, California office. The role supports the company’s employees, visitors, and customers with IT systems and equipment, including Microsoft 365 accounts, phones, internet, servers, software, computers, printers, networks, and conference-room technology. The position reports to the Human Resources Manager and is scheduled for 32 hours per week.

The specialist provides troubleshooting and technical support in person, by phone, email, and remote assistance; installs, configures, and maintains equipment and software; manages IT assets and inventory, licenses, and external service providers; and provides end-user training, including employee onboarding and offboarding. The role also supports facility maintenance scheduling and installation of PCs for Gator instruments sold to customers.

The posted pay range is $50–$75 per hour. The position requires a health screening and includes physical work such as lifting, pushing, or pulling up to 50 pounds, along with extended periods of standing, sitting, and walking and frequent hand use for computer work and calls.

Requirements

• Ability to perform the essential duties and responsibilities satisfactorily, with reasonable accommodations available for individuals with disabilities.
• Customer-service orientation for internal and external users.
• Ability to work cross-functionally across departments.
• Knowledge of the fundamental operations of relevant software, hardware, and other equipment.
• Understanding of PC and MacOS technology.
• Strong organizational skills and attention to detail.
• Ability to lift, push, and/or pull 50 pounds.
• Ability to stand, sit, and walk for long periods and use hands for computer work and answering calls.
• Must pass a health screening.

Nice To Haves

• Bachelor of Arts degree preferred.
• IT certifications are a plus.
• Experience in IT support is a big plus.

Responsibilities

• Manage Microsoft 365 accounts, phone and internet systems, and cell phone users.
• Troubleshoot server and wireless access point (WAP) issues.
• Diagnose software and application issues and manage server-based software licenses.
• Communicate with outside support providers as needed.
• Support customers by phone or telecommunications.
• Install and configure hardware, software, systems, and networks on PCs and Macs.
• Install and configure PCs, printers, and peripherals according to established standards and guidelines.
• Manage outside services and supplies for copiers and printers.
• Support conference-room setup and provide technical support for conference-room IT services.
• Install new hardware and software upgrades requested by users.
• Analyze and troubleshoot issues by telephone, email, and remote assistance.
• Resolve technical problems with computing equipment and software.
• Assist visitors and VIPs with the ongoing usability of PCs, peripherals, and software.
• Provide on-site technical support and end-user training, including employee onboarding and offboarding.
• Install and maintain proprietary systems.
• Resolve end-user problems accurately and in a timely manner.
• Manage IT assets and inventory.
• Manage facility maintenance scheduling.
• Install PCs for Gator instruments sold to customers.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level