Information Technology Associate
About The Position
The IT Associate provides first-level technical support to ORAFOL Americas employees. The role assists with installation, configuration, maintenance, and troubleshooting of end-user hardware, software, network connectivity, printers, mobile devices, and other IT-related equipment. The IT Associate documents issues, resolves routine support requests, and escalates more complex incidents as appropriate. The position is located at the MaxPro North Carolina Facility in Whiteville, NC. It is full-time and requires an associate degree or higher in Information Technology, Computer Science, or a related technical field. Equivalent combinations of IT education, technical training, and relevant work experience may be considered.
Requirements
- Associate degree or higher in Information Technology, Computer Science, or a related technical field; an equivalent combination of IT education, technical training, and relevant work experience may be considered.
- Entry-level IT skillset.
- Understanding of internet, business systems, development, telecommunications, and desktop technologies.
- Strong customer-service orientation and professional communication skills.
- Positive, dependable, and accountable, with a willingness to learn.
- Ability to prioritize multiple requests and meet deadlines in a fast-paced environment.
- Ability to work independently on routine tasks and collaborate effectively with team members.
- Strong problem-solving, organizational, and documentation skills.
- Ability to handle confidential information and follow IT security procedures.
- Ability to work with little to no supervision, multitask, and meet deadlines.
- Ability to communicate effectively and demonstrate excellent interpersonal skills.
Nice To Haves
- Relevant technical certifications, such as CompTIA A+, Network+, Microsoft, or similar credentials.
- Experience providing customer service or supporting users in a professional environment.
Responsibilities
- Serve as the first point of contact for IT support requests received through walk-up, phone, email, and ticketing-system channels.
- Diagnose and resolve routine hardware, software, account-access, connectivity, and peripheral issues.
- Install, configure, deploy, and maintain desktop and laptop computers, monitors, printers, mobile devices, and related accessories.
- Set up and support standard business applications, operating systems, user profiles, email, collaboration tools, and approved software.
- Create, modify, and deactivate user accounts and access permissions in accordance with company procedures.
- Install and troubleshoot printers, scanners, and other office technology.
- Provide basic support for network connectivity, Wi-Fi, VPN, phones, and other telecommunications equipment, escalating issues when needed.
- Maintain accurate ticket documentation, including troubleshooting steps, resolutions, asset information, and escalation details.
- Track IT assets, inventory, surplus equipment, and hardware assignments.
- Assist with basic troubleshooting and monitoring of servers, network equipment, and business systems under the direction of senior IT staff.
- Escalate unresolved or higher-level technical issues to appropriate IT personnel or external vendors.
- Provide courteous, timely, and professional customer service to employees.
- Support the mobile sales force with appropriate technology and telecommunications.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
