Technology Support Specialist

MWE • Washington, DC

2d • $87,000 - $110,000

About The Position

The Technology Support Specialist provides desk-side technology support to customers and assists with strategic projects and operational activities affecting the local office. Working under general supervision and within defined guidelines, the role relies on limited experience to plan and accomplish goals. The specialist monitors support requests, troubleshoots technology issues, coordinates routine office IT activities, contributes to projects, and collaborates with peers and other IT teams. The position is based in a typical indoor office environment.

Requirements

• Associate degree.
• At least two years of technology support experience, or equivalent experience, in a professional services organization or similar environment.
• Functional written and verbal communication skills.
• Ability to work under tight deadlines and prioritize responsibilities.
• Ability to work effectively in a fast-paced and changing environment.
• Ability to handle and maintain confidential information.
• Ability to work flexible and/or fluctuating hours.
• Ability to operate within defined guidelines and supervision.

Nice To Haves

• Experience with macOS.

Responsibilities

• Interact with the Automatic Call Distribution (ACD) system and monitor the IT Help Desk ticketing system to ensure issues and requests are resolved or escalated according to established Service Level Agreements.
• Provide desk-side technical support, including troubleshooting hardware and software issues.
• Coordinate day-to-day IT operations, including new-hire setup, audio and video conference presentations, office moves, and departures.
• Provide basic desktop application support, including installation, maintenance, drivers, and imaging, as well as basic mobile-device support; partner with other IT team members to resolve issues.
• Participate in at least 85% of department pre-pilots, become familiar with changes, and report findings.
• Stay informed about firm and IT department technology policies and procedures, promote adherence, and recommend additions or changes.
• Partner with peers to deliver results and foster a cooperative team environment.
• Contribute to regional and local projects as directed and perform assigned support tasks.
• May physically assist with infrastructure support in one or more offices, such as cabling or serving as a remote set of hands for others.

Benefits

• Competitive total rewards package.
• Opportunity to earn performance-based bonuses.
• Full-time positions are eligible for a discretionary bonus and a comprehensive benefits package.
• Benefits program supporting physical, emotional, mental, and financial health, with an emphasis on work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree