Technology Solutions Engineer

Research Foundation of The City University of New York • New York, NY

4d • $85,000 - $95,000

About The Position

The Technology Solutions Engineer will design, implement, and maintain technology solutions that improve how students access services and supports through CUNY CARES, a university-wide initiative connecting students to benefits, supports, and resources. Reporting to the Director of the Benefits Hub, the engineer will collaborate with program leadership, university stakeholders, and external partners to build system integrations, automate workflows, enhance reporting, and support the ongoing development of the CUNY CARES technology ecosystem. The role focuses on solving operational challenges, building scalable solutions, and translating business needs into practical technical applications.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, Data Science, or a related field.
• Five to seven years of professional experience in software engineering, systems implementation, application development, solutions engineering, or related technical roles.
• Experience working with APIs, databases, and cloud-based applications.
• Proficiency in at least one modern programming language, such as Python, JavaScript, or TypeScript.
• Demonstrated experience managing technical projects and independently driving work from requirements gathering through implementation.
• Strong analytical, problem-solving, and communication skills.
• Ability to work effectively with technical and non-technical stakeholders.

Nice To Haves

• Experience working with Microsoft Dynamics 365, including CRM and case-management workflows.
• Experience administering or integrating HubSpot or similar CRM platforms.
• Familiarity with Microsoft Azure cloud services and application environments.
• Experience developing automated workflows using Microsoft Power Automate.
• Experience with SQL, database management, and data integrations.
• Experience developing reports, dashboards, and data visualization tools.
• Experience supporting student services, social services, case management, workforce development, or benefits access programs.
• Experience working in higher education, government, nonprofit, or mission-driven environments.

Responsibilities

• Design, develop, and maintain integrations across technology platforms, including Microsoft Dynamics 365, HubSpot, and university systems.
• Support the implementation, configuration, and enhancement of technology platforms used by CUNY CARES.
• Develop and maintain APIs, data exchange processes, and system interoperability solutions.
• Design and implement workflow automation using Microsoft Power Automate and related technologies.
• Support Azure-based applications, services, and infrastructure used by CUNY CARES.
• Develop and maintain reporting solutions, dashboards, and data management tools.
• Provide ongoing maintenance and technical support for applications and integrations.
• Develop technical documentation, implementation guides, and user support materials.
• Ensure technology solutions align with security, privacy, accessibility, and data governance standards.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time