Technology Solutions Engineer

Research Foundation of The City University of New York • New York, NY

2d

About The Position

The Technology Solutions Engineer will design, implement, and maintain technology solutions that improve how students access services and supports through CUNY CARES, a university-wide initiative connecting students to benefits, supports, and resources that promote academic success and well-being. The role supports the technology infrastructure behind CUNY CARES and helps develop system integrations, automate workflows, enhance reporting, and advance the program’s technology ecosystem.

Reporting to the Director of the Benefits Hub, the engineer will work with program leadership, university stakeholders, and external partners. The position calls for an experienced technology professional who can solve operational challenges, build scalable solutions, and translate business needs into practical technical applications. The role has the opportunity to influence how technology supports student success across the City University of New York.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, Data Science, or a related field.
• Five to seven years of professional experience in software engineering, systems implementation, application development, solutions engineering, or related technical roles.
• Experience working with APIs, databases, and cloud-based applications.
• Proficiency in at least one modern programming language, such as Python, JavaScript, or TypeScript.
• Demonstrated experience managing technical projects and independently driving work from requirements gathering through implementation.
• Strong analytical, problem-solving, and communication skills.
• Ability to work effectively with technical and non-technical stakeholders.

Nice To Haves

• Experience working with Microsoft Dynamics 365, including CRM and case-management workflows.
• Experience administering or integrating HubSpot or similar CRM platforms.
• Familiarity with Microsoft Azure cloud services and application environments.
• Experience developing automated workflows using Microsoft Power Automate.
• Experience with SQL, database management, and data integrations.
• Experience developing reports, dashboards, and data visualization tools.
• Experience supporting student services, social services, case management, workforce development, or benefits access programs.
• Experience working in higher education, government, nonprofit, or mission-driven environments.

Responsibilities

• Design, develop, and maintain integrations across technology platforms, including Microsoft Dynamics 365, HubSpot, and university systems.
• Support implementation, configuration, and ongoing enhancement of technology platforms used by CUNY CARES.
• Develop and maintain APIs, data exchange processes, and system interoperability solutions.
• Design and implement workflow automation solutions using Microsoft Power Automate and related technologies.
• Support Azure-based applications, services, and infrastructure used by CUNY CARES.
• Develop and maintain reporting solutions, dashboards, and data management tools.
• Provide ongoing maintenance and technical support for existing applications and integrations.
• Develop technical documentation, implementation guides, and user support materials.
• Ensure technology solutions align with security, privacy, accessibility, and data-governance standards.
• Lead implementation of priority technology initiatives across CUNY CARES.
• Communicate technology updates and changes to technical and non-technical stakeholders.
• Improve interoperability among key systems and platforms.
• Develop workflow automations that reduce staff burden and improve service delivery.
• Enhance reporting infrastructure and data accessibility for program staff.
• Create sustainable processes for technology maintenance, documentation, and support.
• Serve as a trusted technical resource for program leadership and stakeholders.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level