Technology Change Management, Senior Associate

RSM•Chicago, NY

9d•Hybrid

About The Position

As a Change Management Senior Associate within RSM’s Technology Performance team, you will play a leadership role on the Organizational Change Management team. The team helps clients accelerate time to value by identifying employee behavior changes, reducing resistance, and sustaining new behaviors to deliver business case benefits. In this supervisory position, you will oversee project teams, guide client stakeholders, and deliver customized solutions that advance change initiatives, employee engagement, and organizational goals. The role works on finance-function optimization and transformation projects, including readiness assessments, business process improvement, shared services implementation, business case development, and technology deployment. It also involves change-management activities such as stakeholder analysis, communications and training plans, CCRAs, and PCT surveys. You will contribute to client service, business development, industry specialization, and the development of new products and solutions for the changing OCM transformation environment. RSM describes most roles as following a hybrid workstyle, with team members aligned to an RSM office and meeting in person when it supports clients, teams, development, or relationship-building. Some roles may be virtual or primarily on-site depending on role requirements, team priorities, and client needs. This position requires more than 50% local and international travel. Compensation range is $81,400–$153,500, with eligibility for a discretionary bonus based on firm and individual performance.

Requirements

Bachelor’s degree.
At least 2 years of experience working in a large organization or professional services firm.
At least 1 year of experience leading and managing project teams from sales through project closure.
Strong problem-solving and troubleshooting skills, with the ability to exercise mature judgment.
Executive presence and understanding of stakeholder and client relationship management.
Ability to travel more than 50% locally and internationally.
Strong oral and written communication skills, including presentation skills.
Demonstrated ability to use AI tools such as ChatGPT or Copilot to improve productivity and work quality.
Understanding of AI limitations, risks, and responsible-use practices.
Ability to evaluate and validate AI-generated outputs critically.
Experience integrating AI into daily workflows and business processes.
Continuous learning mindset to stay current with emerging AI capabilities.

Nice To Haves

Fluency in French.
MBA or advanced degree.
Prosci Change Management Certification, CCMP (ACMP), or APMG Change Management Practitioner certification.

Responsibilities

Deliver projects to optimize elements of the finance function, including readiness assessments, business process improvement, shared services implementation, business case development, technology deployment, CCRAs, PCT surveys, stakeholder analysis, communication plans, training plans, and other transformation activities.
Apply understanding of transformation and change management, including the people, processes, and technology that support business functions.
Use change-management approaches and frameworks, including Prosci ADKAR, Kotter’s, and William Bridges, and demonstrate understanding of organizational structures and operations.
Drive high-quality work within expected timeframes and budgets.
Monitor project progress, manage risk, and keep clients informed about progress and expected outcomes.
Understand firm capabilities and identify opportunities to expand client service across lines of business.
Develop industry specialization and support targeting, marketing, and training activities within an industry.
Build client relationships and deliver quality client services.
Manage concurrent projects through completion, help clients uncover additional opportunities, and manage the business development process.
Assist in developing new products, solutions, and deliverables for the changing OCM transformation environment.
Oversee project teams and guide client stakeholders in delivering change initiatives.