Senior Change Management Specialist

Orlando Utilities Commission (OUC) • Orlando, FL

17h • $90,359 - $112,948 • Hybrid

About The Position

OUC is seeking a Senior Change Management Specialist for its Transformation division. The role supports the Enterprise Efficiency initiative and works with initiative owners, leaders, and teams across OUC to guide the people side of transformation, foster employee readiness, address resistance, drive adoption, and make continuous improvement part of everyday work. The specialist develops targeted communications and training, coaches leaders and stakeholders, builds a network of change champions, measures engagement and adoption, recommends actions to close gaps, and establishes practices to sustain new behaviors and improvements.

As a member of the Business Process Optimization team, the specialist supports OUC initiatives and projects and promotes best practices in change management, service management, and continuous improvement. The role guides projects of varying size and scope, including organization-wide initiatives, and works to achieve program objectives by minimizing resistance and maximizing employee adoption, usage, and proficiency.

The position is based at Reliable Plaza in Orlando, Florida, and is described as having a hybrid work schedule. The job is performed in an office environment and is absent of disagreeable working conditions. Applicants must be legally authorized to work in the United States at the time of application; OUC does not offer or sponsor employment visas for this position.

Requirements

• Bachelor’s degree in Business, Human Resources, Adult Education, Training & Development, Organizational Development, or a related business field.
• At least six years of experience in human resources, information technology, training and development, or related roles leading change management efforts.
• Experience championing and managing projects involving process improvement, change management initiatives, training, and/or consulting related to organizational governance.
• Experience developing and presenting communications, including surveys, project plans, and workflows associated with organization-wide change management initiatives.
• Demonstrated experience consulting and partnering with organizational leadership to facilitate process improvement and organizational changes that support employee acceptance.
• Working knowledge of change management methodologies, such as Prosci, and supporting tools.
• Knowledge of survey administration, design, and analysis.
• Knowledge of process flow maps, charts, and other tools for root-cause identification and monitoring metrics and improvements.
• Ability to develop and execute project plans and manage project timelines, milestones, progress, costs, benefits, and controls.
• Ability to identify and resolve project barriers and risks and develop and implement communication and sustainable control plans.
• Strong communication skills and emotional intelligence; ability to work with varied personalities at different organizational levels and handle challenging conversations constructively.
• Skill in facilitating change management group interventions and sessions.
• Strong problem-solving and troubleshooting skills, with mature judgment.
• Ability to conduct data analysis and develop corrective action plans.
• Ability to manage multiple tasks in a fast-paced environment.
• Business acumen and understanding of organizational issues and challenges.
• Ability to use Microsoft Office Suite and standard office equipment.
• Familiarity with relevant industry, organizational, and departmental regulatory guidelines, best practices, and procedures; adult learning theory; organizational development concepts; and effective training design methodologies.

Nice To Haves

• Prosci change management certification preferred.
• Project Management certification, such as CAPM or PMP, preferred.

Responsibilities

• Identify and implement change management strategies, plans, and deliverables for communications, sponsor roadmaps, coaching, training, and resistance management.
• Promote adoption of a structured change management methodology, such as Prosci’s ADKAR, and lead change management activities on assigned projects.
• Train, coach, and consult with leaders, project team members, stakeholders, and sponsors on change management principles; facilitate stakeholder workshops.
• Identify training needs, define requirements, and develop training sessions.
• Prepare and deliver communications plans and products, selecting channels and methods, tailoring messages to audiences, and determining timing.
• Lead and implement Commission-level change initiatives related to strategic initiatives and operating plans.
• Lead delivery of large, complex, organization-wide programs and projects through all project lifecycle phases, including change management activities.
• Perform hands-on project work, including documenting change plans and preparing communications and training materials as needed.
• Conduct change management assessments throughout the project lifecycle, including assessments of user readiness.
• Identify and analyze resistance, research best practices, and recommend risk mitigation strategies based on organizational needs and best practices.
• Create and implement metrics to measure risk, initiative success, and user acceptance.
• Track and report issues to the relevant governance structure in a timely manner.
• Consult with managers, project leads, and subject matter experts to develop effective audience strategies, define communication goals, and create targeted communications.
• Work with leadership to develop Change Agents.
• Perform other duties as assigned.

Benefits

• Competitive compensation.
• Low-cost medical, dental, and vision benefits.
• Paid life insurance premiums with no probationary period.
• Retirement benefits including a cash balance account with employer matching and a health reimbursement account.
• Paid vacation, holidays, and sick time.
• Paid parental leave.
• Educational and professional assistance programs.
• Paid memberships in professional associations.
• Access to workout facilities at each location.
• Paid conference and training opportunities.
• Hybrid work schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior