Technology Change Management, Senior Associate
About The Position
As a Change Management Senior Associate within RSM’s Technology Performance team, you will play a leadership role in its Organizational Change Management team. The team helps clients accelerate time to value by identifying employee behavior changes, reducing resistance, and sustaining new behaviors so clients can realize business-case benefits. In this supervisory role, you will oversee project teams, guide client stakeholders, and deliver customized solutions that advance change initiatives, employee engagement, and organizational goals. The role supports transformation projects across finance functions, including readiness assessments, business process improvement, shared services implementation, business case development, technology deployment, and organizational change management activities. You will help deliver high-quality client service, manage projects and risks, build client relationships, identify additional opportunities, support business development, and develop new offerings for the changing OCM transformation environment.
Requirements
- Bachelor’s degree.
- At least 2 years of experience working in a large organization or professional services firm.
- At least 1 year of experience leading and managing project teams from sales through project closure.
- Strong problem-solving and troubleshooting skills, with the ability to exercise mature judgment.
- Executive presence and understanding of stakeholder and client relationship management.
- Ability to travel more than 50% locally and internationally.
- Strong oral and written communication skills, including presentation skills.
- Demonstrated ability to use AI tools such as ChatGPT or Copilot to improve productivity and work quality.
- Strong understanding of AI limitations, risks, and responsible-use practices.
- Ability to critically evaluate and validate AI-generated outputs.
- Experience integrating AI into daily workflows and business processes.
- Continuous learning mindset to stay current with emerging AI capabilities.
Nice To Haves
- Fluency in French.
- MBA or advanced degree.
- Prosci Change Management Certification, CCMP (ACMP), or APMG Change Management Practitioner certification.
Responsibilities
- Deliver projects that optimize finance functions, including readiness assessments, business process improvement, shared services implementation, business case development, technology deployment, CCRAs, PCT surveys, stakeholder analysis, communication plans, training plans, and other transformation activities.
- Apply expert knowledge of transformation and change management, including the people, processes, and technology that support business functions.
- Serve as a subject matter expert in business processes and change approaches, including Prosci ADKAR, Kotter’s model, and William Bridges’ model.
- Drive high-quality work within expected timeframes and budgets; monitor progress, manage risk, and keep clients informed about progress and expected outcomes.
- Understand the firm’s capabilities and identify opportunities to expand client services across lines of business.
- Develop industry specialization and drive targeting, marketing, and training activities within an industry.
- Build client relationships and deliver quality client services.
- Manage concurrent projects through completion, help clients identify additional opportunities, and support the business development process.
- Assist in developing new products, solutions, and deliverables for the changing OCM transformation environment.
- Oversee project teams and guide client stakeholders in delivering customized change solutions.
Benefits
- Competitive benefits and compensation package.
- Eligibility for a discretionary bonus based on firm and individual performance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
