Senior Manager, Change Management
About The Position
The Senior Manager, Change Management, Training & Communications, leads the development and execution of comprehensive change management strategies to support organizational initiatives. The role collaborates with senior leadership and cross-functional teams to drive sustainable business improvements through communication, stakeholder engagement, and process alignment. It oversees impact initiatives, develops strategic communications and knowledge artefacts, and supports continuous improvement by analyzing performance and addressing resistance. The Senior Manager fosters collaboration and applies best practices to enable change adoption, promote operational excellence, and support enterprise business objectives. The team works with senior leadership, legal, compliance, operations, and product groups on contractor earnings programs. It leads initiatives to enhance compliance, transparency, and operational efficiency while improving the contractor experience. Through project management, data management, and continuous improvement, the team supports sustainable growth, trust, seamless procure-to-pay execution, and measurable business outcomes.
Requirements
- Bachelor's degree in Business Administration, International Studies, Engineering, Information Technology, or a related field and 4 years of experience in communications, human resources, or a related area; or 6 years of experience in communications, human resources, or a related area.
- Proven expertise in leading organizational change management initiatives and driving sustainable business benefits.
- Strong stakeholder management skills, including the ability to engage and influence senior leadership and cross-functional teams.
- Experience developing and executing strategic communication plans aligned with business objectives.
- Ability to assess change impacts, identify barriers, and implement effective resolution strategies.
- Skill in creating training materials and documentation, and facilitating education and awareness programs.
- Proficiency in monitoring performance metrics and applying continuous improvement methodologies.
- Demonstrated leadership in mentoring and developing team members to achieve high performance.
Nice To Haves
- Leadership of cross-functional task forces or projects.
- Microsoft Office.
Responsibilities
- Collaborate with cross-functional teams to implement change plans, including communication, training, and awareness programs.
- Develop and deliver strategic communications and training materials to support change initiatives and stakeholder engagement.
- Lead the development and execution of change management strategies aligned with business objectives.
- Assess organizational impact and identify opportunities for process improvements to support sustainable change initiatives.
- Facilitate project teams in defining the behaviors and actions needed for successful change adoption and business benefits.
- Monitor progress through key performance indicators and adjust plans to improve effectiveness and outcomes.
- Mentor and guide associates to build capabilities and foster a collaborative work environment.
Benefits
- Competitive pay.
- Performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase.
- Company-paid life insurance.
- Paid time off, including sick leave.
- Parental leave.
- Family care leave.
- Bereavement leave.
- Jury duty leave.
- Voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
- Live Better U education benefit, including tuition, books, and fees for eligible programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
