Senior Analyst, Change Management

Amwins • Charlotte, NC

4d • Hybrid

About The Position

Amwins is seeking a Senior Analyst, Change Management to own decision quality, readiness, refinement rigor, and governance for change initiatives across CST. After a project is surfaced and assigned on the Monday Technology & Efficiency call, the Senior Analyst owns the EPIC from handoff through adoption and sustainment. This includes validating readiness and scope, leading discovery and impact analysis, prioritizing and sequencing work, driving sprint-based execution in Azure DevOps, and governing changes through the Analyze, Improve, and Control phases.

The role partners with Change Management Analysts, Operations leadership, Core Services, Technology, service teams, and vendor partners. It combines project management—driving scope, sequencing, risk, and delivery—with change management focused on the human side of change and the day-to-day functionality of service center processes. The Senior Analyst assesses process risks and gaps, co-designs change and communications approaches with the CST Leader, identifies training needs, and tracks employee readiness and completion. The role maintains working knowledge of projects in its Service group, including upstream and downstream impacts on related projects, processes, and teams.

Requirements

• 3–5 years of experience in change management, process improvement, or project management.
• 3+ years of experience working in Agile environments and leading cross-functional project teams through sprint-based delivery, backlog refinement, and capacity planning.
• Experience managing 3–7 concurrent projects and driving them to measurable outcomes.
• Experience co-designing change and communication plans with business leaders and identifying training needs.
• Ability to use Azure DevOps or similar Agile tools, including EPICs, Features, User Stories, Tasks, iterations, and capacity planning.
• Experience with Visio or similar process mapping tools and ability to read and review process maps.
• Microsoft Office skills, including advanced Excel for tracking and reporting.
• Experience with UAT planning, test scripts, and sign-off processes.
• Bachelor’s degree in business, Operations Management, or a related field, or equivalent experience.
• Clear, concise written and verbal communication tailored to diverse audiences.
• Sound judgment on scope, readiness, and sequencing, with willingness to challenge assumptions.
• Structured facilitation, analytical and problem-solving skills, stakeholder management, governance discipline, change leadership, and cross-functional collaboration.

Nice To Haves

• Experience with structured improvement methodologies such as DMAIC, Lean, or similar.
• Insurance or financial services operations experience.
• Change management certification such as Prosci, ACMP, or equivalent.
• Lean Six Sigma Green Belt or higher.
• Power BI familiarity.

Responsibilities

• Own assigned EPICs from project handoff through adoption and sustainment.
• Validate project readiness and scope, lead discovery and impact analysis, and prioritize and sequence work.
• Drive sprint-based execution in Azure DevOps and govern changes through the Analyze, Improve, and Control phases.
• Maintain working knowledge of projects in the assigned Service group and their upstream and downstream impacts.
• Drive scope, sequencing, risk, and delivery, and partner with Change Management Analysts and the Business Analyst to define business and technical requirements before development.
• Assess current-state process risks and gaps when projects alter how people work.
• Co-design change and communication approaches with the CST Leader; identify training needs and track employee readiness and completion.
• Lead refinement, discovery, UAT stand-up, and stakeholder sessions.
• Conduct structured root cause analysis, gap analysis, and solution validation.
• Build trust and manage expectations across Operations, Technology, service teams, and vendor partners; influence without authority.
• Maintain documented, traceable approvals and ensure same-day system updates.
• Guide teams and leaders through uncertainty, fear, confusion, or resistance, and build change champions.
• Partner with Analysts and cross-functional teams to prevent execution gaps.

Benefits

• Medical, dental, and vision coverage available on the first day of employment.
• Choice of medical plans through Blue Cross Blue Shield; Kaiser available for California employees.
• Mental health support, including virtual therapy, digital coaching, and 24/7 EAP counseling.
• Company-paid Basic Life and AD&D Insurance, Short-Term Disability, and Employee Assistance Program.
• Health Savings Account with company contributions.
• Health Care FSA, Dependent Care FSA, and commuter benefits.
• Parental leave and adoption assistance.
• Voluntary life insurance, critical illness, accident, and identity theft protection coverage.
• Retiree medical benefits available for Medicare-eligible retirees.
• 401(k) with company match.
• Generous paid time off and company holiday schedule.
• Collaborative, continuing-education-focused work environment.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior