Senior Change Management Specialist

Orlando Utilities Commission • Orlando, FL

2d • Hybrid

About The Position

OUC is seeking a Senior Change Management Specialist for its Transformation division. The role supports the Enterprise Efficiency initiative and works with the initiative owner, leaders, and teams across OUC to guide the people side of transformation, build employee readiness, address resistance, drive adoption, and help make continuous improvement part of everyday work. The specialist operates as a member of the Business Process Optimization team, supporting OUC initiatives and influencing staff to apply best practices in change management, service management, and continuous improvement. The role develops and implements change strategies and plans that minimize resistance and maximize employee adoption and use, helping projects achieve faster adoption, higher utilization, and greater proficiency. It guides projects of varying scope, including organization-wide initiatives, and works across project phases to sustain new behaviors and lasting improvements.

The specialist creates targeted communications and training, coaches leaders and stakeholders, develops a network of change agents, measures employee engagement and adoption, and recommends actions to close gaps. The position also leads or supports projects, facilitates change management workshops, develops change management assessments and metrics, and reports issues through relevant governance structures.

The position is based at Reliable Plaza in Orlando, Florida, and is offered with a hybrid work schedule. OUC describes the job as an office work environment without disagreeable working conditions.

Requirements

• Bachelor’s degree in Business, Human Resources, Adult Education, Training & Development, Organizational Development, or a related business field.
• At least six years of experience in human resources, information technology, training and development, or related roles leading change management efforts.
• Experience championing and managing projects involving process improvement, change management initiatives, training, and/or consulting related to organizational governance.
• Experience developing and presenting communications, including surveys, project plans, and workflows, for organization-wide change management initiatives.
• Demonstrated experience consulting and partnering with organizational leadership to facilitate process improvement and organizational changes that support employee acceptance.
• Working knowledge of change management methodologies, such as Prosci, and supporting tools.
• Knowledge of survey administration, design, and analysis.
• Knowledge of process flow maps, charts, and other tools for identifying root causes and monitoring current metrics and improvements.
• Knowledge of team collaboration and education software, including SharePoint and Office 365 Education.
• Familiarity with relevant industry, organizational, and departmental regulatory guidelines, best practices, and procedures.
• Familiarity with adult learning theory, organizational development concepts, and effective training design methodologies.
• Ability to develop and execute project plans and manage project timelines, milestones, progress, costs, benefits, and controls.
• Ability to identify and resolve project barriers and risks, and develop and implement effective communication and sustainable control plans.
• Strong communication skills and emotional intelligence; ability to work with varied personalities and levels of the organization and have challenging conversations without taking disagreements personally.
• Skill in facilitating change management-related group interventions and sessions.
• Strong problem-solving and troubleshooting skills, with mature judgment.
• Ability to conduct data analysis and develop supporting corrective action plans.
• Ability to manage multiple tasks in a fast-paced environment.
• Excellent business acumen and understanding of organizational issues and challenges.
• Ability to use Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint, and standard office equipment.
• Legally authorized to work in the United States at the time of application; OUC does not offer or sponsor employment visas for internship or full-time positions.

Nice To Haves

• Change Management certification; Prosci is preferred.
• Project Management certification, such as CAPM or PMP, is preferred.

Responsibilities

• Identify and implement change management strategies, plans, and deliverables for communications, sponsor roadmaps, coaching, training, and resistance management.
• Promote adoption of a structured change management methodology, such as Prosci’s ADKAR, and lead change management activities on assigned projects.
• Train, coach, and consult with leaders, project team members, stakeholders, and sponsors on change management principles.
• Facilitate change management workshops with project stakeholders.
• Identify training needs, define requirements, and develop training sessions.
• Prepare and execute communications plans and products, selecting channels and methods, tailoring messages to audiences, and determining timing.
• Lead and implement Commission-level change initiatives related to strategic initiatives and operational plans.
• Lead delivery of large, complex programs and projects with organization-wide scope through all phases of the Project Management Lifecycle, including change management activities.
• Perform hands-on project work, including documenting change plans and preparing communications and training materials as needed.
• Initiate and implement change management assessments throughout the project lifecycle, including assessments of user readiness.
• Identify and analyze resistance, research best practices, and recommend risk-mitigation strategies to project leadership.
• Create and implement metrics to measure risk, initiative success, and user acceptance.
• Track and report issues to the relevant governance structure in a timely manner.
• Consult with managers, project leads, and subject matter experts on strategies for reaching intended audiences; define communication goals and develop targeted communications.
• Work with leadership to develop Change Agents.
• Perform other duties as assigned.

Benefits

• Competitive compensation.
• Low-cost medical, dental, and vision benefits.
• Paid life insurance premiums with no probationary period.
• Retirement benefits including a cash balance account with employer matching and a health reimbursement account.
• Paid vacation, holidays, and sick time.
• Paid parental leave.
• Educational and professional assistance programs.
• Paid memberships in professional associations.
• Access to workout facilities at each location.
• Paid conference and training opportunities.
• Hybrid work schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior