Technology Analyst – Clinical Application

CHD Careers•Springfield, MA

8d•Onsite

About The Position

The Center for Human Development (CHD) is seeking a Technology Analyst – Clinical Applications to join its Enterprise Applications Platform team. This full-time, on-site position is based at CHD’s corporate office in Springfield, Massachusetts. The analyst works with assigned clinical customers and areas to translate business requirements into application and system solutions, collaborating with clinical leadership, Finance, IT teams, stakeholders, and third-party vendors to develop and implement effective solutions. The role supports EMR, patient portal, and telehealth applications, including permissions, access, personalization, system settings, and audits. It also contributes to clinical system process improvements and module adoption, system configuration and user acceptance testing, analysis and resolution of complex project issues, conversion of manual processes into workflows, and development of technical requirements. The analyst also serves as a contact for HR data and systems, working with internal HR, Benefits, and Payroll stakeholders and HRIS vendors, and collaborates with project management and training teams on projects and end-user documentation. CHD describes itself as a community-oriented human services organization committed to promoting, enhancing, and protecting the dignity and welfare of people in need. The organization emphasizes inclusion and reflects the communities it serves through multicultural, multilingual, and sign-language-fluent staff. The position offers compensation of $70,000–$85,000 and benefits including dental, health, and life insurance, paid time off, earned vacation time, and paid holidays.

Requirements

Bachelor’s degree in a related field or equivalent work experience.
Minimum of 1–3 years of systems analysis and configuration experience with UKG or related HRIS, Blackbaud, and grant management applications.
Ability to pass a CORI and driving record background check.
Familiarity with human resource policies and procedures to ensure the HRIS meets organizational needs and goals.
Ability to keep information confidential.
Excellent interpersonal and technical support skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.

Responsibilities

Manage permissions, access, personalization, and related system operations and settings for EMR, patient portal, and telehealth applications, and assist with audits according to company policy and guidelines.
Collaborate with functional and technical system stakeholders to streamline processes and promote implementation and adoption of new clinical system modules, including configuration and user acceptance testing.
Design, direct, and perform analyses to resolve complex first-time project issues and business problems, including evaluating the technical and economic feasibility of proposed system solutions.
Help convert manual business processes into workflows and system configurations, and complete technical requirements for applications and solutions.
Serve as a contact for HR data and systems for internal stakeholders, including HR, Benefits, and Payroll teams, and HRIS vendors.
Collaborate with PMO and training teams on projects and end-user documentation.
Perform special projects or related duties as assigned or as circumstances dictate.