Core Clinical Services Application Analyst

Community Health Systems Professional Services Corporation•Franklin, TN

About The Position

CHSPSC, LLC seeks an IT Application Services Management (ASM) Analyst to facilitate application services management processes for the clinical service line. The role analyzes application value and risk, manages the Software Maintenance LifeCycle (SMLC), supports the overall health of applications in the portfolio, and assists with onboarding technology requests to ensure alignment with organizational strategies. The analyst supports portfolio management, application lifecycle planning, service delivery, and rationalization of clinical applications. The role works with business partners, technology leaders, and department directors to promote enterprise standards, make data-driven investment decisions, improve economic and patient experience outcomes, and maintain the health of assigned clinical application services. It also serves as a portfolio point of contact for core clinical service line business leadership and as Technology Owner for assigned applications.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or Software Engineering, or equivalent.
3–5 years of experience in application support, systems analysis, or IT configuration.
Results-oriented approach and accountability for accurate deliverables and outcomes.
Customer-focused approach to aligning services with customer needs.
Creativity in developing and executing strategies for customer needs.
Excellent verbal and written communication, presentation, and customer service skills.
Ability to handle pressure and meet business demands and deadlines.
Expertise in analyzing and presenting large volumes of data to senior leadership.
Critical-thinking skills to develop proposals based on sound analysis and achievable outcomes.
Ability to prioritize tasks and adjust quickly in a changing environment.
Exceptional analytical and problem-solving skills.
Ability to work independently and as part of a team.
Organizational awareness and ability to understand relationships to accomplish work effectively.

Nice To Haves

Experience with APM, CMDB, and CSDM components within the ServiceNow platform.
Application product ownership experience.
Strong relationship management experience.
Project management experience or certification.
4 or more years in an application portfolio/services management role.

Responsibilities

Analyze the clinical application portfolio, including lifecycle management, service delivery, rationalization, consolidation, and standardization.
Assist in defining, implementing, and supporting portfolio management standards, policies, and processes.
Facilitate data-driven decisions about clinical IT project investments.
Collaborate with business partners, technology leaders, and department directors to promote enterprise standards and rationalize application systems.
Document the current state and contribute to the application lifecycle management roadmap to reduce costs, mitigate risks, and drive growth and revenue.
Track application and vendor trends and maintain knowledge of technologies relevant to current and future organizational needs.
Maintain awareness of industry best practices and apply relevant methodologies for process improvement.
Serve as a portfolio point of contact for business leadership of the core clinical service line.
Conduct application rationalization feasibility analyses and develop proposals supporting clinical and economic objectives.
Review and define applications’ advantages, risks, costs, benefits, and impact on enterprise business processes and goals.
Develop and maintain productive relationships within and outside CHS, uphold enterprise standards, and align others with strategic direction.
Educate peers and business partners on department methodologies and encourage adoption of standard processes.
Identify and evaluate portfolio risks and recommend mitigation plans.
Partner with business and delivery stakeholders to conduct application and service line reviews, including scope, metrics, expenses, and net promoter scores, to determine the disposition of existing and proposed solutions.
Communicate timely and accurate status to stakeholders, including developing and delivering status reports and presentations.
Serve as Technology Owner for assigned clinical applications, including vendor management, SMLC, portfolio ownership, and relationship management to maintain end-to-end application service health.