Technology Analyst – Clinical Application

Center for Human Development (CHD)•Springfield, MA

18h•$70,000 - $85,000•Onsite

About The Position

The Center for Human Development (CHD) is seeking a Technology Analyst – Clinical Applications to join its Enterprise Applications Platform (EAP) team. This is a full-time, on-site position at CHD’s corporate office in Springfield, Massachusetts. The Technology Analyst works with assigned clinical customers and areas to translate business requirements into application and system solutions. The role collaborates with clinical leadership, Finance, IT teams, stakeholders, and third-party vendors to develop and implement effective solutions that meet business needs. It also serves as a contact for HR data and systems for internal stakeholders, including HR, Benefits, Payroll, and HRIS vendors.

Requirements

Bachelor’s degree in a related field or equivalent work experience.
Minimum of 1–3 years of systems analysis and configuration experience with UKG or a related HRIS, Blackbaud, and grant management applications.
Ability to pass a CORI and driving record background check.
Familiarity with human resource policies and procedures to ensure the HRIS meets organizational needs and goals.
Ability to keep information confidential.
Excellent interpersonal and technical support skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.

Responsibilities

Manage permissions, access, personalization, and related system operations and settings for EMR, Patient Portal, and Telehealth applications; assist with audits according to company policy and guidelines.
Collaborate with functional and technical system stakeholders to streamline processes and promote implementation and adoption of clinical-system modules, including configuration and user acceptance testing.
Design, direct, and perform analyses to resolve complex, first-time project issues and business problems, including assessing the technical and economic feasibility of proposed system solutions.
Help convert manual business processes into workflows and system configurations, and complete the design of technical requirements for applications or solutions.
Serve as the contact for HR data and systems for internal stakeholders, including HR, Benefits, and Payroll teams, and HRIS vendors.
Collaborate with PMO and training teams on projects and end-user documentation.
Perform special projects or related duties as assigned or as the situation dictates.