About The Position

Vet et Nous is a multidisciplinary team composed of veterinarians, both generalists and specialists, operating at a high rank. Our mission is to take care of our clients' pets as if they were our own. Our teams are spread across three emergency and reference centers open 24/7 and several general practice hospitals and clinics in the greater Montreal, Laval, Montérégie, Laurentides, Lanaudière, Mauricie, Saguenay-Lac-St-Jean, and Quebec regions. Our establishments offer comprehensive services for owners of dogs, cats, birds, and exotic animals. In collaboration with the veterinarian, you play an important role with our clients by providing advice or reassurance about the condition of their four-legged companion. You work directly with our veterinarians, assistant technicians, and animal attendants to ensure the well-being of the animals under our care. Under the supervision of the responsible veterinarian, you ensure the smooth operation and workflow of the department to provide quality service and care to clients and patients. This is a permanent, full-time position with a variable schedule, including days and evenings, depending on the operational needs of the establishment.

Requirements

  • Diploma in Animal Health Technology
  • Excellent customer service presentation
  • Mastery of spoken and written French
  • Ability to work in a team
  • Ability to adapt to stress
  • Good judgment
  • Commitment to the well-being and comfort of patients
  • Physical work
  • Ability to listen to clients
  • Versatile and able to multitask
  • Values: open-mindedness, collaboration, commitment, and respect

Nice To Haves

  • Salary bonus for certified ATAs (Animal Health Technicians)

Responsibilities

  • Assist the veterinarian during client consultations (pre-consultation, TPR, restraint, assisting with record keeping, post-consultation)
  • Prepare for surgical procedures (surgical suites, anesthesia preparation, equipment, etc.)
  • Perform blood tests
  • Manage admissions and discharges for surgical procedures (patient discharge preparation, client meetings)
  • Perform procedures (dental cleanings, taking radiographs, etc.)
  • Administer treatments to hospitalized animals as prescribed by veterinarians
  • Provide excellent customer service, respond to client information requests, and perform necessary follow-ups (post-consultation/treatment or hospitalization follow-ups, sending reports, taking calls)
  • Schedule follow-up appointments
  • Provide nutrition advice to clients
  • Participate in meetings or training sessions to acquire knowledge useful for answering client questions, assisting colleagues, and staying updated on advancements in veterinary medicine
  • Work closely with the customer service representative, assistant technician, and animal attendant
  • Perform all other related tasks

Benefits

  • Group insurance program
  • RRSP/DPSP - employer contribution up to 5%
  • Continuing education budget
  • Work apparel and uniform allowance
  • Employee assistance program
  • Sick days and work/family balance
  • Employee discounts
  • Physical activity memberships
  • Maintenance of seniority through the group
  • Unpaid leave of absence
  • Several social activities (happy hour, food truck, social committee, etc.)
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