Specialty Beauty Advisor - Clinique

Ulta Beauty, Inc.•Hendersonville, TN

5d•Onsite

About The Position

The Specialty Beauty Advisor – Clinique (SBA – Clinique) maximizes sales for the Clinique brand, including color cosmetics, skincare, and fragrance. The role engages guests to identify their needs, assist with merchandise selection and purchases, and maintain store standards, cleanliness, and replenishment. The advisor represents Ulta Beauty and Clinique, and supports the Experience Manager through a focus on sales and service performance, guest service and associate culture, operating procedures, and compliance. The position calls for a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The advisor meets Clinique sales and clientele goals while contributing to store goals, delivers personalized guest service, performs makeup applications and skincare analysis, and supports appointments, events, customer relationships, and product education. They also collaborate with colleagues and brand partners, follow company and brand policies, maintain the Clinique area and its merchandise and testers, assist with merchandising and inventory tasks, and protect company assets. The schedule is flexible and may include days, evenings, weekends, and holidays. The role requires frequent mobility and standing, bending, pulling, pushing, reaching, and twisting; continuous lifting or moving of up to 10 pounds; and continuous coordination and manipulation of objects. Ulta Beauty states it will engage in an interactive process to determine whether reasonable accommodation can enable an associate with a disability to perform essential job functions.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Ability to demonstrate significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Must attend brand-sponsored trainings.

Nice To Haves

Cosmetics artistry experience preferred.

Responsibilities

Meet or exceed Clinique brand sales and clientele goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel, and retail shrink.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Perform makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events that provide a strong guest experience and support sales goals.
Build customer relationships, maintain contact with Clinique customers, and follow up on guest inquiries.
Inform guests about current promotions, events, and services.
Stay informed about products and services, including their ingredients and benefits, to better serve guests.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Promote the guest loyalty program, including credit and the Ulta Beauty app.
Maintain relationships with Clinique brand partners by participating in required trainings and executing events and promotions.
Collaborate with store managers and associates to help grow the business.
Participate in ongoing brand and category training for professional development and sales performance.
Follow Ulta Beauty policies, procedures, and standards.
Follow the Ulta Beauty and Clinique dress code, including wearing brand assets as directed.
Keep the assigned area replenished, signed, and faced, and maintain testers according to hygiene standards.
Maintain store operational standards and cleanliness in the Clinique area and other assigned areas.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing for Clinique.
Protect company assets by following loss prevention best practices and providing exceptional guest service.
Complete other operational tasks as directed.