Specialty Beauty Advisor - Clinique

Ulta Beauty, Inc.•Jackson, MI

About The Position

The Specialty Beauty Advisor – Clinique (SBA – Clinique) maximizes sales for Clinique color cosmetics, skincare, and fragrance by engaging guests, identifying their individual needs, and helping them select and purchase merchandise. The advisor represents Ulta Beauty and Clinique, maintains store and brand-area standards, and supports the Experience Manager through sales and service performance, guest service and associate culture, and adherence to operating procedures and compliance standards. The role calls for a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The advisor delivers personalized guest service and product recommendations, performs makeup applications, skincare analyses, and product demonstrations, builds customer relationships, and supports appointments, in-store events, promotions, and brand sales goals. They maintain product knowledge through training and education, collaborate with store associates and Clinique brand partners, and help maintain merchandise, testers, displays, inventory, and cleanliness in accordance with company and brand standards. The position requires a flexible schedule that includes days, evenings, weekends, and holidays, as well as attendance at brand-sponsored trainings. Working conditions include frequent mobility and standing, bending, pulling, pushing, reaching, and twisting; continuous lifting or moving of up to 10 pounds; and continuous coordination and manipulation of objects. Ulta Beauty will engage in an interactive process to determine reasonable accommodations for associates with disabilities that affect essential job functions.

Requirements

Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Attend brand-sponsored trainings.
Demonstrated competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Cosmetology or demonstrator license where required by state law.

Nice To Haves

High school diploma.
Cosmetics artistry experience.

Responsibilities

Meet or exceed Clinique brand sales and clientele goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel sales, and retail shrink.
Greet and engage guests, personalize service to their needs, offer samples, and recommend complementary products or services.
Perform makeup applications, skincare analyses, and product demonstrations.
Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
Build and maintain customer relationships, maintain contact with preferred customers, and follow up on guest inquiries.
Inform guests about current promotions, events, and services.
Stay informed about new and existing products and services, including their ingredients and benefits.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
Maintain relationships with Clinique brand partners by participating in required training and executing in-store events and promotions.
Collaborate with managers and associates to help grow the business.
Participate in ongoing brand and category training and education.
Follow Ulta Beauty policies, procedures, and standards, as well as the Clinique and Ulta Beauty dress code.
Keep the assigned work area replenished, signed, and faced, and maintain testers in accordance with hygiene standards.
Maintain store operational standards and cleanliness in the Clinique brand area and other assigned areas.
Participate in merchandise resets, planograms, marketing displays, physical inventory procedures, and shipment processing for the Clinique brand.
Protect company assets by following loss prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.