Specialty Beauty Advisor - Clinique

Ulta Beauty, Inc.•Queen Creek, AZ

About The Position

The Specialty Beauty Advisor – Clinique (SBA – Clinique) maximizes sales of Clinique color cosmetics, skincare, and fragrance by engaging guests, identifying their needs, helping them select and purchase merchandise, and maintaining store standards for cleanliness and replenishment. The role represents Ulta Beauty and Clinique to guests and supports the Experience Manager through sales and service performance, guest service and associate culture, and adherence to operating procedures and compliance standards. It requires a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The advisor works toward Clinique brand sales and clientele goals and contributes to store goals for retail and service sales, guest loyalty, omni-channel sales, and retail shrink. They provide personalized service, makeup applications, skincare analysis, product demonstrations, appointment booking, and support for services and in-store events. They build customer relationships, communicate promotions, and stay informed about products, services, ingredients, and trends. The role also involves supporting an inclusive team environment, sharing the guest loyalty program, maintaining relationships with Clinique brand partners, and participating in training. Operational duties include following company policies and dress codes; replenishing, signing, and facing merchandise; maintaining testers and demonstration areas; maintaining store cleanliness; completing resets, planograms, displays, inventory procedures, and shipment processing; protecting company assets; and completing other assigned tasks. The schedule is flexible and includes days, evenings, weekends, and holidays. Working conditions include frequent mobility and standing, bending, pulling, pushing, reaching, and twisting; continuous lifting or moving of up to 10 pounds; and continuous coordination and manipulation of objects.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Demonstrates significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Must work a flexible schedule that includes days, evenings, weekends, and holidays.
Must attend brand-sponsored trainings.

Nice To Haves

Cosmetics artistry experience.
High school diploma.

Responsibilities

Meet or exceed Clinique brand sales and clientele goals and contribute to store retail and service sales, guest loyalty, omni-channel, and retail shrink goals.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Perform makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events.
Build customer relationships, maintain contact with preferred customers, and follow up on guest inquiries.
Inform guests about current promotions, events, and services.
Stay informed about new and existing products, services, ingredients, benefits, and trends.
Maintain prompt, regular attendance.
Contribute to an inclusive environment supporting teammates, peers, and guests.
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
Maintain relationships with Clinique brand partners through training, events, and promotions.
Collaborate with store managers and associates to help grow the business.
Participate in ongoing brand and category training.
Follow Ulta Beauty policies, procedures, standards, and the Ulta Beauty and Clinique dress code.
Keep assigned work areas replenished, signed, and faced, and maintain testers in accordance with hygiene standards.
Maintain merchandise, testers, demonstration stations, the Clinique area, and other assigned areas to company standards and cleanliness expectations.
Participate in merchandise resets, planograms, marketing displays, physical inventory procedures, and shipment processing for the Clinique brand.
Protect company assets by following loss prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.