Specialty Beauty Advisor - Clinique

Ulta Beauty, Inc.•Green Oak Charter Township, MI

1d•Onsite

About The Position

The Specialty Beauty Advisor – Clinique (SBA – Clinique) maximizes sales for the Clinique brand, including color cosmetics, skincare, and fragrance. The advisor engages guests to understand their individual needs, assists with merchandise selection and purchases, and maintains store standards for cleanliness and replenishment. They represent Ulta Beauty and Clinique to guests and support the Experience Manager through sales and service performance, guest service and associate culture, and operational procedures and compliance. The position calls for a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The role combines sales and guest service with makeup applications, skincare analysis, product demonstrations, appointment booking, event support, customer relationship-building, product education, and routine store operations. The advisor collaborates with store associates and Clinique brand partners, follows company and brand policies, and helps maintain merchandise, testers, displays, and assigned areas to company standards.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Demonstrates significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns proactively and positively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Work a flexible schedule that includes days, evenings, weekends, and holidays.
Attend brand-sponsored trainings.

Nice To Haves

Cosmetics artistry experience.
High school diploma.

Responsibilities

Meet or exceed Clinique brand sales and clientele goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel, and retail shrink.
Greet and engage guests, personalize service to their needs, offer samples, and recommend complementary products or services.
Perform makeup applications, skincare analyses, and product demonstrations.
Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
Build and maintain customer relationships, keep active contact with Clinique customers, and follow up on guest inquiries.
Inform guests about current promotions, events, and store services.
Stay informed about new and existing products and services, including relevant ingredients and benefits.
Maintain prompt, regular attendance.
Support an inclusive environment for teammates, peers, and guests.
Promote the guest loyalty program, including credit and the Ulta Beauty app.
Maintain relationships with Clinique brand partners by participating in required training and executing events and promotions.
Collaborate with managers and associates to help grow the business.
Participate in ongoing brand and category training and professional development.
Follow Ulta Beauty policies, procedures, and standards.
Follow the Ulta Beauty and Clinique dress code, including wearing brand assets as directed.
Keep the assigned work area replenished, signed, and faced, and maintain testers in accordance with hygiene standards.
Maintain store operational standards, including merchandise, testers, demonstration stations, and cleanliness of the Clinique area and other assigned areas.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing for the Clinique brand.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.