Specialty Beauty Advisor - Clinique

Ulta Beauty, Inc.•Shreveport, LA

2d•Onsite

About The Position

The Specialty Beauty Advisor – Clinique (SBA – Clinique) maximizes sales for the Clinique brand, including color cosmetics, skincare, and fragrance, by engaging guests, identifying their needs, and assisting with merchandise selection and purchase. The advisor maintains store standards, including cleanliness and replenishment, and represents Ulta Beauty and Clinique to guests. The role supports the Experience Manager through sales and service performance, guest service and associate culture, and compliance with operating procedures and standards. It requires a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The advisor is responsible for achieving Clinique sales and clientele goals, providing personalized service and product recommendations, performing makeup applications and skincare analysis, supporting appointments and in-store events, and building customer relationships. The role also includes ongoing product and brand training, maintaining merchandise and demonstration areas, and completing operational tasks such as resets, inventory procedures, and shipment processing. The position requires a flexible schedule that includes days, evenings, weekends, and holidays, and attendance at brand-sponsored trainings. Working conditions include frequent mobility and standing, bending, pulling, pushing, reaching, and twisting; continuous lifting or moving of up to 10 pounds; and continuous coordination and manipulation of objects. Reasonable accommodation may be considered through the company’s interactive process.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Demonstrates significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule including days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.

Nice To Haves

Cosmetics artistry experience.

Responsibilities

Meet or exceed Clinique brand sales and clientele goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel, and retail shrink.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Perform makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
Build customer relationships, maintain contact with Clinique customers, and follow up on guest inquiries.
Inform guests about current promotions, events, and services.
Stay informed about new and existing products and services, including their ingredients and benefits.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Promote the guest loyalty program, including credit and the Ulta Beauty app.
Maintain relationships with Clinique brand partners by participating in required trainings and executing in-store events and promotions.
Collaborate with managers and associates to help grow the business.
Participate in ongoing brand and category training.
Follow Ulta Beauty policies, procedures, and standards.
Follow Ulta Beauty and Clinique dress codes, including wearing brand assets as directed.
Keep the assigned area replenished, signed, and faced, and maintain testers in compliance with hygiene standards.
Maintain merchandise, testers, demonstration stations, the Clinique brand area, and other assigned areas to company standards for cleanliness and operations.
Participate in merchandise resets, planograms, marketing displays, physical inventory procedures, and Clinique shipment processing.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.