Specialty Beauty Advisor - Clinique

Ulta Beauty, Inc.•Clearwater, FL

9d•Onsite

About The Position

The Specialty Beauty Advisor – Clinique (SBA – Clinique) maximizes sales of Clinique color cosmetics, skincare, and fragrance by understanding guests’ individual needs, helping them select and purchase merchandise, and maintaining store standards for cleanliness and replenishment. The advisor represents Ulta Beauty and Clinique to guests and supports the Experience Manager through performance, people, and process: sales and in-store events, guest service and associate culture, and operating procedures and compliance. The role calls for passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The advisor provides personalized service, product recommendations, makeup applications, skincare analysis, and demonstrations; builds customer relationships; and supports appointments, promotions, and events. The role also includes completing brand trainings, maintaining the Clinique area and merchandise presentation, assisting with inventory and shipment tasks, and following company policies and loss-prevention practices. Work requires a flexible schedule that includes days, evenings, weekends, and holidays, as well as frequent movement and physical activity during shifts.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule including days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.
Frequent mobility and standing, bending, pulling, pushing, reaching, and twisting during shifts.
Continuous lifting and/or moving of up to 10 lbs. during shifts.
Continuous coordination and manipulation of objects during shifts.

Nice To Haves

Cosmetics artistry experience.
Significant competency in sales, products, and service.

Responsibilities

Meet or exceed Clinique brand sales and clientele goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel, and retail shrink.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Perform makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events that provide a strong guest experience and meet sales goals.
Build and maintain customer relationships, contact preferred customers, and follow up on guest inquiries.
Inform guests about current store promotions, events, and services.
Stay informed about new and existing products and services, including their ingredients and benefits.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Explain the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
Maintain relationships with Clinique brand partners by participating in required trainings and executing in-store events and promotions.
Collaborate with store managers and associates to help grow the business.
Participate in ongoing brand and category training and professional development.
Follow Ulta Beauty policies, procedures, and standards.
Follow the Ulta Beauty and Clinique dress code, including wearing brand assets as directed.
Keep the assigned work area replenished, signed, and faced, and ensure testers are available and maintained according to hygiene standards.
Maintain operational standards and cleanliness in the Clinique area and any additional assigned areas, including the salesfloor, restrooms, cashwrap, backroom, and break area.
Assist with merchandise resets, planograms, marketing displays, physical inventory procedures, and Clinique shipment processing.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.