Technician Service I

Terex Corporation • Winter Park, FL

4d

About The Position

Specialty Vehicles Orlando, part of Terex Corporation, manufactures Road Rescue and Wheeled Coach ambulances. The Technician Service I focuses on customer satisfaction by providing technical support directly to customers by phone or through field service. The role also provides technical training to customers, employees, and service technicians. It supports ambulance products across the company’s brands and works with customers and internal teams to address technical issues.

Requirements

• Be familiar with installation, repair, and replacement of all products offered by REV Orlando.
• Be familiar with vendor components, including electrical, HVAC, and suspension systems.
• Be familiar with OEM chassis and their integration with modular units.
• Type at least 45 WPM.
• Have some familiarity with Microsoft applications and SAP.
• Be able to travel without notice up to 80% of the time.
• Understand and carry out verbal and written directions.
• Work independently in the absence of supervision.
• Establish and maintain cooperative working relationships and be a team player.
• Communicate effectively in English, including reading, writing, comprehending, and verbally communicating simple instructions and short correspondence.
• Interpret engineering drawings and electrical schematics.
• Understand electrical theory and troubleshooting techniques.
• Guide field technicians through troubleshooting system failures by telephone.
• Have skills with phone systems, email, and internet browsing.
• Read, write, and perform mathematical computations at the level required for successful job performance.
• Have time-management and multitasking skills, including the ability to work in a fast-paced environment.
• Drive heavy- and light-duty ambulances.
• Work courteously and professionally with the public and employees.
• Follow policies and procedures set forth by the Customer Relations Manager and/or REVO.
• Have a high school diploma or GED.
• Have 2 years of call center experience and/or customer service experience.
• Have 2 years of electrical or manufacturing experience.
• Hold a valid Florida driver’s license.
• Have a passport.

Responsibilities

• Troubleshoot pre-delivery and post-delivery problems.
• Enter claims in SAP.
• Research and order parts.
• Travel to customer sites to perform field service repairs.
• Provide technical support by phone.
• Provide technical training to customers on all brands.
• Provide backup support to peers as needed.
• Perform other duties as requested, directed, or assigned.
• Share knowledge gained from field work with internal departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED