Service Technician I

ITW•Madison, WI

About The Position

The Service Technician I is an entry-level service technician role requiring fundamental mechanical and/or electrical aptitude and some troubleshooting experience. The technician provides on-site support to Hobart Service customers, including installation and service of commercial food equipment. The role includes routine on-call and after-hours support, including repair work on weekends and holidays. The position focuses on basic mechanical commercial food equipment. The technician installs equipment, assists with more advanced installations, performs maintenance and repairs, completes and documents preventive maintenance, and follows the safety procedures in Hobart Service manuals and programs. The technician contributes to customer experience and organizational financial objectives, keeps equipment and industry knowledge current, and is responsible for assigned company assets such as a vehicle, tools, and inventory. This role has no supervisory responsibilities.

Requirements

High school diploma or GED.
0–2 years of electrical and/or mechanical experience.
Mechanical aptitude to operate and troubleshoot equipment.
Ability to use basic hand tools and equipment, read and follow service manuals, and use gauges and meters.
Ability to read and interpret standard service manuals and mechanical diagrams.
Basic math skills, including arithmetic, percentages, and measurement conversions.
Basic knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Ability to read and understand workplace safety guidelines and approach work with an emphasis on safety, efficiency, and quality.
Professional demeanor and telephone etiquette, with the ability to communicate effectively with customers and people inside and outside the organization.
Ability to prioritize workload and concurrent tasks, adjust priorities, meet deadlines, and work effectively in a multitasking environment.
Ability to work independently, take direction from senior technicians and management, respond to management direction, and contribute to a team.
Ability to commit to extended work hours when necessary.
Ability to lift up to 75 pounds, climb ladders, walk extensively, drive extensively, kneel, squat, bend, push and pull, and work in tight or confined spaces.
Ability to operate motor vehicles, heavy equipment, machinery, and/or power tools.

Nice To Haves

Associate degree or vocational certificate.
Mechanical or electrical experience.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.

Responsibilities

Install basic mechanical commercial food equipment and assist with more advanced installations as needed.
Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract or time-and-materials basis.
Complete and document preventive maintenance on basic mechanical commercial food equipment.
Implement and support standard operating procedures in Hobart Service safety manuals and programs.
Support branch and organizational financial objectives by providing a quality customer experience.
Maintain current knowledge of the organization, industry, and equipment.
Manage assigned company assets, including vehicle, tools, and inventory.
Follow company safe-driving and other applicable policies.
Perform periodic visual safety inspections of vehicles and equipment, report defects, and remove defective items from service until repaired or replaced.
Complete required safety training and follow applicable safety guidelines.
Identify and promote sales or lead opportunities, such as equipment, service contract, and water treatment leads.