Service Technician I

ITW•Peoria, IL

5d•$25 - $33

About The Position

Service/Repair Technician 1 is an entry-level service technician role requiring fundamental mechanical and/or electrical aptitude and some troubleshooting experience. The technician provides on-site support to Hobart Service customers, including installing and servicing commercial food equipment. The routine work schedule includes on-call, after-hours, holiday, and weekend on-site repair support. The role installs, maintains, diagnoses, and repairs basic mechanical commercial food equipment; completes and documents preventative maintenance; and follows Hobart Service safety procedures. The technician supports branch and organizational financial objectives by delivering a quality customer experience, maintaining current organizational, industry, and equipment knowledge, and taking responsibility for assigned company assets such as a vehicle, tools, and inventory. The position has no direct or indirect supervisory responsibilities.

Requirements

High school diploma or GED.
0–2 years of electrical/mechanical experience.
Mechanical aptitude to operate and troubleshoot equipment.
Skill using tools and equipment such as basic hand tools, gauges, and meters, and ability to read and follow service manuals.
Professional demeanor and excellent telephone skills and etiquette.
Ability to communicate effectively with people within and outside the organization.
Fundamental problem-solving skills and a strong awareness of workplace safety.
Ability to read and interpret standard service manuals and mechanical diagrams.
Basic math skills, including calculations and measurement conversions.
Basic or working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Ability to read and understand safety guidelines and approach responsibilities with an emphasis on safety, efficiency, and quality.
Ability to prioritize workload and concurrent tasks, manage time and resources, and adjust priorities quickly.
Ability to self-motivate and take direction from senior technicians and management.
Ability to meet productivity standards, complete work on time, and commit to extended hours when necessary.
Ability to perform the physical duties described, including lifting up to 75 pounds, climbing ladders, walking extensively, driving extensively, kneeling, squatting, bending, pushing and pulling, working in confined spaces, and operating vehicles, heavy equipment, machinery, and power tools.
Flexibility to meet critical deadlines and work occasional or extended hours, including nights and weekends.

Nice To Haves

Associate degree or vocational certificate.
Mechanical or electrical experience.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.

Responsibilities

Install basic mechanical commercial food equipment and assist with more advanced installations as needed.
Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract and/or on a time-and-material basis.
Complete and document preventative maintenance on basic mechanical commercial food equipment.
Implement and support standard operating procedures outlined in Hobart Service safety manuals and programs.
Support branch and organizational financial objectives by providing a quality customer experience.
Maintain current organizational, industry, and equipment knowledge.
Manage assigned company assets, including a vehicle, tools, and inventory.
Follow company safe-driving and other applicable policies.
Perform periodic visual safety inspections of vehicles and equipment, report defects, and take defective items out of service until repaired or replaced.
Complete required safety training.