Service Technician I

Seneca Gaming Corporation•Niagara Falls, NY

About The Position

The Service Technician I is responsible for outside labor duties and maintenance of casino and hotel buildings and grounds. The role includes groundskeeping, cleaning public areas, routine casino maintenance, receiving shipments, moving equipment and supplies, supporting special events, assisting with gaming table layouts, and helping with engineering work such as plumbing, heating, air conditioning, painting, and carpentry. Duties are performed according to Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. The technician is expected to work independently, provide professional customer service, follow information security and other company policies, meet attendance requirements, complete required training within nine months of employment, and attend necessary meetings. Hours are determined by a 24-hour schedule, and job duties and expectations may change as needed. The position is eligible for a $1,500 sign-on bonus. Starting rate is $19.84; compensation is negotiable based on experience and education.

Requirements

Must be at least 18 years old upon employment.
Experience in technical fields such as carpentry, electrical, plumbing, and heating/air conditioning is helpful.
Ability to initiate and complete work orders.
Must possess and maintain a valid driver’s license and substantiate a safe driving record acceptable to the company’s liability insurance carrier.
Must possess excellent communication skills.
Ability to write routine correspondence and speak effectively to the public, employees, and customers.
Ability to interact effectively with customers and employees.
Ability to resolve problems and conflicts diplomatically and tactfully.
Must be able to stand, walk, and move through all areas of the casino/hotel.
Must be able to work with standard tools of the trade.
Must be able to work in all weather conditions.
Must be able to lift up to 50 pounds.
Must maintain physical stamina and a proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers, management, employees, and members of the business community.

Nice To Haves

Experience in carpentry, electrical, plumbing, and heating/air conditioning.

Responsibilities

Maintain and clean the building grounds, including sweeping lots, removing snow, mowing grass, and watering shrubbery and grass.
Keep public areas around the facilities, including the parking lot and outside main entrance, free of litter and debris.
Empty garbage and smokers’ receptacles on the property.
Perform routine maintenance tasks at the casino daily.
Receive incoming shipments at the casino/hotel site.
Move equipment and supplies throughout all facilities.
Support equipment needs for special events.
Assist with table layouts and move gaming tables to specified locations.
Assist with engineering duties, including mechanical plumbing, heating, and air conditioning, and assist painters and carpenters as needed.
Work independently without direct supervision.
Maintain understanding of information security policies and guidelines, including the Seneca Gaming Corporation Acceptable Use Policy, and comply with them.
Provide exceptional, pleasant, friendly, and professional customer service to patrons; maintain a professional work environment with supervisors, managers, and staff.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of starting employment.
Attend necessary meetings.