Service Technician I

Restaurant Technologies•Denver, CO

8d•Onsite

About The Position

The Service Technician installs and services Restaurant Technologies’ equipment at locations throughout the food service industry. The role installs core products for new customers and supports customer training through troubleshooting and servicing. For existing customers, the technician performs service, repair, and routine maintenance. The position is based at the Denver depot. The regular schedule is Sunday through Wednesday, four 10-hour shifts starting at 6:00 A.M. Training lasts approximately six to eight weeks and follows a Monday-through-Thursday schedule of four 10-hour shifts starting at 6:00 A.M. The position may include night installation work, and the schedule may vary based on customer demand and the installation schedule. Compensation is $28.00 per hour. A shift differential may apply, and the role is eligible for a quarterly bonus of up to $5,200 per year. Opportunities to increase base pay are available through weekend shifts, tenure, and level-up development programs.

Requirements

Be at least 21 years of age and have a valid driver's license.
Have a high school diploma or equivalent.
Pass the DOT-mandated pre-employment drug test; a positive result for any controlled substance, including marijuana (THC), disqualifies applicants.
Be able to work within a team environment.
Be able to problem-solve customer issues related to installation and service.
Be able to perform basic mechanical and/or electrical duties.
Demonstrate a strong customer focus and respond positively to challenging customer situations.
Meet Restaurant Technologies' Fleet Safety requirements and maintain a clean driving record.
Be able to carry 50 pounds by hand.
Be able to bend, stoop, squat, stand, walk, climb, twist, turn, and reach.
Be able to climb up and down a ladder as high as 20 feet.

Nice To Haves

Vocational training.

Responsibilities

Install and maintain company products safely, accurately, and on time.
Meet operational goals and timelines, including service labor per hour, first-time-right performance, and 5S standards.
Comply with internal processes and procedures and applicable local and federal requirements, including DOT, OSHA, and HACCP.
Maintain appropriate parts and supply levels in company service vehicles and meet paperwork standards.
Communicate with customers to ensure product performance meets their expectations.
Service customers professionally and efficiently, providing training and coaching on the system as needed.
Use iPhone apps for role-related functions, including parts, customer notes, and clocking in and out.

Benefits

$0 premium medical coverage for single coverage or an employer HSA contribution for family coverage.
Dental, vision, life, and disability insurance.
Tuition reimbursement.
401(k) with matching contributions up to 4.5% of compensation.
Paid time off and paid holidays.
$3,000 employee referral bonus program.
$200 new customer referral program.
Shift differential may apply.
Quarterly bonus eligibility of up to $5,200 per year.
Opportunities to increase base pay through weekend shifts, tenure, and level-up development programs.