Technician Service I

Terex Corporation • Winter Park, FL

9d

About The Position

Specialty Vehicles Orlando, a manufacturer of Road Rescue and Wheeled Coach ambulances and part of Terex Corporation, is seeking a Technician Service I. The role focuses on customer satisfaction by providing technical support directly to customers by phone and through field service, and by delivering technical training to customers, employees, and service technicians.

The position addresses pre-delivery and post-delivery problems, enters claims in SAP, researches and orders parts, travels to customer locations for field repairs, provides phone support, and supports peers as needed. Field service travel may reach 80% of the time and may be required without notice. The employee must be able to drive heavy- and light-duty ambulances.

The role requires familiarity with the installation, repair, and replacement of company products; vendor components such as electrical, HVAC, and suspension systems; and OEM chassis integration with modular units. It also requires the ability to interpret engineering drawings and electrical schematics, apply electrical troubleshooting techniques, and guide field technicians through troubleshooting by phone. The work takes place in an indoor office and at various field locations.

Requirements

• High school diploma or GED.
• Two years of call center experience and/or customer service experience.
• Two years of electrical or manufacturing experience.
• Familiarity with installation, repair, and replacement of all products offered by REV Orlando.
• Familiarity with vendor components, including electrical systems, HVAC systems, and suspension.
• Familiarity with OEM chassis and conversion integration with modular units.
• Typing speed of 45 words per minute.
• Some familiarity with Microsoft applications and SAP.
• Ability to travel up to 80% of the time without notice.
• Ability to understand and carry out verbal and written directions and work independently without supervision.
• Ability to establish and maintain cooperative working relationships and work as part of a team.
• Effective English communication skills, including reading, writing, comprehension, and verbal communication.
• Ability to interpret engineering drawings and electrical schematics.
• Familiarity with electrical theory and troubleshooting techniques.
• Ability to guide a field technician through troubleshooting system failures by telephone.
• Phone systems, email, and internet browsing skills.
• Ability to read, write, and perform mathematical computations at the level required for successful job performance.
• Time-management and multitasking skills, including the ability to work in a fast-paced environment.
• Ability to work courteously and professionally with the public and employees.
• Ability to follow policies and procedures set by the Customer Relations Manager and/or REVO.
• Valid Florida driver's license.
• Passport.

Responsibilities

• Resolve pre-delivery and post-delivery problems.
• Enter claims in SAP.
• Research and order parts.
• Travel to customer sites to perform field service repairs.
• Provide technical support by phone.
• Provide technical training to customers on all brands.
• Provide backup support to peers as needed.
• Perform other duties as requested, directed, or assigned.
• Share knowledge gained in the field with internal departments.
• Drive heavy- and light-duty ambulances.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED