Service Technician I

ITW•Irving, TX

About The Position

The Service Technician I is an entry-level service technician who provides on-site support to Hobart Service customers, including installation and service of commercial food equipment. The role requires fundamental mechanical and/or electrical aptitude and some troubleshooting experience. Technicians install, maintain, diagnose, repair, and perform preventative maintenance on basic mechanical commercial food equipment, while supporting customer service and organizational financial objectives. The position has no direct or indirect supervisory responsibilities. The technician follows company safety procedures and is responsible for assigned company assets, including a vehicle, tools, and inventory. Work takes place at an office facility and customer facilities, including commercial kitchens. Travel may be required up to 50% of the time. The work involves normal business hours with schedule flexibility and occasional or extended hours as needed, including early mornings, evenings, nights, weekends, and holidays. On-call and after-hours repair support is part of the routine schedule.

Requirements

High school diploma or GED.
0–2 years of electrical or mechanical experience.
Fundamental mechanical and/or electrical aptitude with some troubleshooting experience.
Ability to read and understand safety guidelines and standard service manuals and mechanical diagrams.
Basic math skills, including calculations and measurement conversions.
Basic or working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Ability to communicate orally with individuals inside and outside the organization.
Ability to take direction, self-motivate, manage priorities, and work effectively in a multitasking environment.
Ability to lift up to 75 pounds, climb ladders, walk 3–5 miles per day, drive 5–6 hours per day, and kneel, squat, bend, push, and pull.
Ability to work in tight or confined spaces and operate motor vehicles, heavy equipment, machinery, and/or power tools.
Flexibility to work early mornings, evenings, nights, weekends, holidays, and extended hours as needed.
Willingness to travel up to 50% of the time.

Nice To Haves

Associate degree or vocational certificate.
Mechanical or electrical experience beyond the stated minimum.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.
Industry certification, which is highly desirable and may depend on position or location.
Accredited Certified Technician certification through CFESA, NATE, or Hobart.
EPA Certification.
Knowledge of mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) systems and troubleshooting.
Skilled use of hand tools, gauges, meters, and other service equipment.

Responsibilities

Install basic mechanical commercial food equipment and assist with more advanced installations as needed.
Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract or time-and-material basis.
Complete and document preventative maintenance on basic mechanical commercial food equipment.
Implement and support standard operating procedures in Hobart Service safety manuals and programs.
Support branch and organizational financial objectives by providing a quality customer experience.
Maintain current knowledge of the organization, industry, and equipment.
Manage assigned company assets, including vehicle, tools, and inventory.
Follow company safe-driving and other applicable policies.
Read and interpret standard service manuals and mechanical diagrams, and follow workflow processes.
Compile and summarize information for supervisors or branch managers to support customer-focused strategies and sales opportunities.
Perform periodic visual safety inspections of vehicle and equipment, report defects, and remove defective items from service until repaired or replaced.
Complete required safety training and approach work with emphasis on safety, efficiency, and quality.
Prioritize workload and concurrent tasks, communicate with internal and external contacts, and adjust priorities as needed.
Work extended hours when necessary to meet goals and complete tasks on time.