Service Technician I

ITW • Peoria, IL

6d • Onsite

About The Position

Service/Repair Technician 1 is an entry-level service technician role requiring fundamental mechanical and/or electrical aptitude and some troubleshooting experience. The position provides on-site support to Hobart Service customers, including installation and service of commercial food equipment. The routine work schedule includes on-call, after-hours, holiday, and weekend on-site repair support.

The technician installs, maintains, diagnoses, repairs, and performs preventive maintenance on basic mechanical commercial food equipment. The role supports customer service and branch financial objectives, follows company safety procedures, maintains current knowledge of the organization, industry, and equipment, and is responsible for assigned company assets such as a vehicle, tools, and inventory. This position has no direct or indirect supervisory responsibilities.

The position involves work at an office and customer facilities, including commercial kitchens. Travel may be required up to 50% of the time. Work is generally during normal business hours, with schedule flexibility and occasional, frequent, or extended hours as needed; scheduled hours may cover early mornings, evenings, and weekends. The hourly pay range is $24.60–$33.20, depending on qualifications and prior experience.

Requirements

• High school diploma or GED.
• 0–2 years of electrical or mechanical experience.
• Fundamental mechanical aptitude and/or electrical aptitude, with some troubleshooting experience.
• Ability to read and interpret standard service manuals and mechanical diagrams.
• Ability to use basic hand tools, gauges, and meters, and to read and follow service manuals.
• Basic math skills, including arithmetic, percentages, and measurement conversions.
• Basic knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
• Professional demeanor and strong telephone etiquette, with the ability to communicate orally with people inside and outside the organization.
• Ability to understand and follow safety guidelines and approach work with an emphasis on safety, efficiency, and quality.
• Ability to prioritize and manage workload, special tasks, and concurrent projects within established time frames.
• Ability to self-motivate and take direction from senior technicians and management.
• Ability to work effectively in a multitasking environment and adjust priorities quickly.
• Ability to meet the position’s physical demands, including lifting up to 75 pounds, climbing ladders, extensive walking and driving, and working in tight or confined spaces.
• Ability to work on-site at customer facilities and travel up to 50% of the time.
• Flexibility to work on-call, after-hours, holidays, weekends, and extended hours as needed.

Nice To Haves

• Associate degree or vocational certificate.
• Mechanical or electrical experience beyond the stated required experience.
• Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.
• Position- or location-dependent certificates and licenses.

Responsibilities

• Install basic mechanical commercial food equipment and assist with more advanced installations as needed.
• Maintain, diagnose, and repair basic mechanical commercial food equipment for contract and time-and-material customers.
• Complete and document preventive maintenance on basic mechanical commercial food equipment.
• Implement and support standard operating procedures in Hobart Service safety manuals and programs.
• Support branch and organization financial objectives by providing a quality customer experience.
• Maintain current knowledge of the organization, industry, and equipment.
• Manage assigned company assets, including a vehicle, tools, and inventory.
• Follow the company's safe-driving and other applicable policies.
• Perform periodic visual safety inspections of vehicles and equipment, report defects, and take defective items out of service until repaired or replaced.
• Complete required safety training and follow safety guidelines.
• Meet productivity standards and complete work accurately and on time.
• Communicate with customers and colleagues, resolve crises or conflicts, and adjust priorities as needed.
• Support sales and lead opportunities, including equipment, contract, and water-treatment leads.
• Work extended hours when necessary to reach goals and meet critical deadlines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED