Technician, Retail Systems

SpartanNash • Byron Center, MI

11d • Onsite

About The Position

This role installs, troubleshoots, maintains, supports, and repairs personal computer systems and related peripheral equipment for Company and Independent Retail locations. Equipment may include wireless handheld devices, time clocks, EPS and POS hardware, Microsoft operating system networks and servers, printers, and modems. The technician resolves or escalates technical and customer issues, maintains accurate inventory and customer records, and provides technical support and training to end users. The position may also involve training other IT associates, ordering and replacing parts, recommending products or services, and suggesting system improvements to reduce costs. Travel may be required, varying by assignment, with the qualifications section stating up to 25%. The work environment is typically an office, with occasional exposure to computer/server rooms, print shops, production areas, or distribution settings.

Requirements

• High school diploma or equivalent combination of education and/or experience.
• Two years of IT support experience.
• Good written and verbal communication skills.
• Good organizational, planning, and time-management skills, with troubleshooting and problem-solving skills.
• Strong customer service skills.
• Knowledge of working in a multi-system, multi-vendor environment.
• Familiarity with IT concepts, practices, and procedures.
• Strong hardware and software technical knowledge of microprocessor-based PCs, printers, POS terminal hardware, and LANs and WANs.
• Familiarity with NT 4.0, Windows 2000, Windows XP, and Microsoft Office products.
• Ability to travel up to 25%.

Nice To Haves

• Experience in Retail Technology.

Responsibilities

• Install, troubleshoot, maintain, support, and repair personal computer systems and related peripheral equipment for Company and Independent Retail locations.
• Troubleshoot, identify, analyze, resolve, or escalate technical and customer problems involving POS hardware, software, and telecommunications according to established support guidelines.
• Maintain accurate inventory and customer records in accordance with established guidelines.
• Identify technical environment issues and recommend solutions to improve customer satisfaction and mitigate problems.
• Provide technical support and training to end users to help ensure optimal use of business systems.
• May provide training to other IT associates.
• Identify, analyze, and repair product issues; order and replace parts as needed.
• Determine and recommend products or services that best fit customer needs.
• Recommend system development, improvements, optimization, or support efforts to minimize cost.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED