Retail Systems Technician

Johnson Controls•Alexandria, VA

12d•$31 - $42

About The Position

The Retail Systems Technician supports retail customers by installing, servicing, troubleshooting, repairing, and maintaining Inventory Control and Video equipment at customer sites. The work includes supporting EAS and RFID systems, documenting service activity, maintaining parts inventory, and demonstrating equipment use to customers. The technician is expected to communicate clearly, work safely and independently in varied retail environments, and support customer satisfaction and opportunities to grow within Johnson Controls.

Requirements

High School Diploma or GED.
Associate degree in Electronics and/or Networking, or technical military equivalent.
Valid driver's license.
General knowledge of electronics.
State licensing as required, depending on the state.
Mechanical aptitude and ability to use hand and power tools.
Ability to perform physical labor and lift or move equipment and tools weighing up to 50–70 lbs.
Ability to work in unusual and sometimes difficult positions, including on ladders, scaffolding, high-lift equipment up to 40 feet, in ducts and crawl spaces, and above ceilings.
Strong organizational skills, a positive attitude, and ability to learn quickly.
Ability to work independently and as part of a team.
Functional and practical MS Office and PC skills.
Confident, articulate, and professional speaking abilities.
Ability to travel and work overtime as needed.
Ability to complete Basic EAS/Video new-hire classroom certifications.
Ability to complete RFID Basic Certification.

Nice To Haves

Experience with Inventory Control equipment, Video products, EAS equipment, or RFID equipment.
Ability to review plans, diagrams, and flow charts to support project execution.
Strong troubleshooting skills for more complex service issues.
Experience working directly with retail customers in a field service environment.

Responsibilities

Install, service, troubleshoot, repair, and maintain retail products and equipment at customer sites.
Track service calls in a computer system, including accounts serviced, work performed, hours, and administrative time.
Maintain accurate parts inventory to support a strong first-time-fix rate.
Demonstrate and train customers on proper equipment use.
Support service work on Video products, EAS equipment, and RFID equipment.
Keep the manager informed about customer satisfaction, recurring issues, and potential sales opportunities.
Complete additional tasks as needed to support the team and customer needs.
Handle each service visit with accountability, safety, and integrity from arrival through completion.
Listen to customer needs, work efficiently on site, and address obstacles affecting equipment performance.
Document work, parts usage, and follow-up actions clearly and on time.
Identify recurring issues, improve first-time-fix results, and escalate concerns when needed.
Share updates with the manager, support customer communication, and collaborate across the service process.
Continue building technical knowledge across Video, EAS, and RFID equipment.