Technician, Retail Systems

SpartanNash • Byron Center, MI

9d • Onsite

About The Position

This role installs, troubleshoots, maintains, supports, and repairs personal computer systems and related peripheral equipment for company and independent retail locations. Equipment may include wireless handheld devices, time clocks, EPS and POS hardware, Microsoft operating system networks and servers, printers, and modems.

The technician resolves or escalates technical and customer issues involving POS hardware, software, and telecommunications; maintains inventory and customer records; and supports customer satisfaction by identifying issues in technical environments and recommending solutions. The role also provides technical support and end-user training, may train other IT associates, identifies and repairs product issues, orders and replaces parts, recommends products or services for customer needs, and makes recommendations to improve or optimize systems and reduce support costs. Additional responsibilities may be assigned as needed.

Requirements

• High school diploma or equivalent combination of education and/or experience.
• Two years of IT support experience.
• Good written and verbal communication skills.
• Good organizational, planning, and time-management skills, with strong troubleshooting and problem-solving skills.
• Strong customer service skills.
• Knowledge of working in a multi-system, multi-vendor environment.
• Familiarity with IT concepts, practices, and procedures.
• Strong technical knowledge of hardware and software for microprocessor-based PCs, printers, POS terminal hardware, and LANs and WANs.
• Familiarity with NT 4.0, Windows 2000, Windows XP, and Microsoft Office products.
• Ability to travel up to 25%.

Nice To Haves

• Experience in retail technology.

Responsibilities

• Install, troubleshoot, maintain, support, and repair personal computer systems and related peripheral equipment for company and independent retail locations.
• Troubleshoot, identify, analyze, resolve, or escalate technical and customer problems involving POS hardware, software, and telecommunications according to established support guidelines.
• Maintain accurate inventory and customer records in accordance with established guidelines.
• Identify technical environment issues and recommend solutions to support customer satisfaction.
• Provide technical support and training to end users; may train other IT associates.
• Identify, analyze, and repair product issues, and order and replace parts as needed.
• Determine and recommend products or services that best fit customer needs.
• Recommend system development, improvements, optimization, or support efforts to minimize cost.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED