Retail Security Systems Technician
About The Position
Johnson Controls is seeking an Installation and Service Technician to work in retail environments across Northern Louisiana and central-south Arkansas. The role installs, repairs, and services electronic article surveillance (EAS), inventory control (RFID), and video equipment (CCTV). It requires technical accuracy, customer collaboration, and a commitment to continuous improvement. The technician responds to service calls, documents work, manages parts inventory, and provides equipment training while representing the company professionally and working safely at customer sites. The position also involves operating and maintaining a company vehicle.
Requirements
- High school diploma or GED.
- Ability to pass state and federal background checks to obtain state-required low-voltage licenses in Louisiana and Arkansas.
- Proficiency in electronics and networking fundamentals.
- Strong written and oral communication skills.
- Proficiency in MS Office and basic PC skills.
- Ability to work independently and collaboratively in a team environment.
- Physical ability to carry and move equipment weighing up to 70 pounds.
- Ability to work in challenging positions, including climbing ladders or working within ducts.
Nice To Haves
- Associate degree in electronics; this may be substituted by a formalized training program from a technical college, university, or military equivalent.
- Relevant certifications are accepted.
- Networking certification.
- Experience installing or servicing IP cameras and DVR/NVR systems.
- Adaptability to industry changes and a strong work ethic.
Responsibilities
- Install and repair EAS, RFID, and CCTV equipment in retail environments.
- Respond to service calls efficiently and maintain accurate records of work performed.
- Work with customers and team members to resolve issues promptly and provide equipment training.
- Maintain accurate parts inventory to support first-time fixes and meet customer service-level expectations.
- Report customer satisfaction updates and service or sales opportunities identified during visits to management.
- Support safe and effective field work while representing Johnson Controls professionally at customer sites.
- Operate the company vehicle responsibly to and from service calls and keep it clean and organized.
- Complete installations and repairs with accountability, safety, and integrity.
- Manage service calls efficiently, stay organized, and avoid unnecessary delays.
- Apply training, certifications, and feedback to improve service quality and customer support.
- Share information with management, support collaboration, and contribute to a trusted team environment.
- Use accurate documentation and disciplined parts management to support dependable service outcomes.
Benefits
- 401K
- Medical care
- Dental care
- Vision care
- Paid vacation
- Paid holidays
- Paid sick time
- Product and on-the-job/cross-training opportunities
- Employee discount programs through The Loop by Perk Spot
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
