Security Systems Technician

Securitas•Sterling, VA

8d•Hybrid

About The Position

The Security Systems Technician is a hands-on technical resource supporting electronic physical security systems across a data center portfolio. The role administers, troubleshoots, maintains, and improves enterprise access control, video management, intrusion detection, intercom, locking, security-network, and related infrastructure. It provides advanced technical escalation, coordinates service-ticket execution, validates vendor workmanship, supports security design and project delivery, and helps train peer technicians. This is a technical individual-contributor role with no direct reports and no ownership of project budgets, schedules, personnel management, or formal stakeholder governance. The position reports to the Global Program Manager, Security Design and Integration. It follows a hybrid Virginia work model, with three days per week expected on site and regional travel to assigned data center locations as operationally required. The technician participates in an established after-hours support rotation and may adjust hours for critical work.

Requirements

At least five years of progressively responsible electronic security systems experience, including at least two years supporting complex, enterprise, mission-critical, or data center environments.
Advanced working knowledge of enterprise access control and video management systems.
Ability to troubleshoot across field devices, controllers, PoE networks, Windows endpoints and servers, virtual machines, databases, integrations, and client applications.
Working knowledge of TCP/IP, VLANs, PoE, switch-port requirements, Windows command-line tools, logs, services, Active Directory concepts, and basic SQL queries.
Experience directing integrators or contractors, reviewing installation quality, reading drawings, and documenting deficiencies and acceptance results.
Strong written and verbal communication, customer service, prioritization, and incident-management skills.
Ability to pass legally permissible screening and client-access requirements and obtain or maintain any electronic-security registration or license required at assigned work locations, including applicable Virginia requirements.
Ability to participate in an after-hours support rotation, adjust hours for critical work, and travel regionally as operationally required.
Ability to work a hybrid schedule with three days per week expected on site in Virginia.

Nice To Haves

Hands-on experience with Lenel OnGuard and Milestone XProtect.
Lenel Certified Professional (LCP), or ability to obtain the certification within an employer-defined period after hire.
Lenel Advanced Professional certification.
Milestone Certified Integration Technician or comparable Milestone credential.
Manufacturer training in enterprise video, access control, networking, or life-safety system interfaces.

Responsibilities

Administer, inspect, diagnose, maintain, and perform authorized repairs or configuration changes to security systems and infrastructure, including Lenel OnGuard, Milestone XProtect, servers, workstations, cameras, readers, controllers, intercoms, sensors, locks, alarm devices, and supporting networks.
Monitor system health and service queues, resolve complex faults, and provide diagnostics, logs, documentation, and recommended next actions when escalation is required.
Perform approved software, firmware, configuration, database, and device updates in accordance with change-control, cybersecurity, and client standards.
Maintain accurate inventories, configurations, drawings, credentials, service records, assignment instructions, and site documentation.
Provide limited desktop and security-application support for the DSOC when directly related to security operations or system functionality, and route general corporate IT issues to the appropriate support team.
Coordinate daily service tickets, support regional work assignments, verify timely acknowledgement, and follow tickets through resolution within applicable KPIs and SLAs.
Serve as an escalation point for urgent and after-hours issues and participate equitably in the established after-hours support rotation.
Communicate incident status, risks, workarounds, restoration, and follow-up actions to client stakeholders, employer leadership, vendors, and support teams.
Maintain technical coverage information, on-call calendar entries, and authorized system-access records; conduct or support quarterly access reviews.
Provide technical support for planned after-hours work, commissioning, cutovers, expansions, decommissions, and redundancy initiatives under the Senior Project Manager.
Conduct kickoff and quality-assurance site walks with integrators; inspect installations against approved drawings, standards, labeling, workmanship, and acceptance criteria.
Support development and technical review of CCTV, access-control, and security-cabling designs under the direction of the Global Program Manager, Security Design and Integration.
Support security-network planning, installation, configuration, troubleshooting, and documentation in coordination with the responsible network team and approved standards.
Verify and document installed equipment and capabilities before operational acceptance, identify deficiencies, and track corrective actions to closure.
Provide senior technical escalation and coordination for peer technicians without people-management or supervisory authority.
Create and maintain troubleshooting guides, system standards, onboarding materials, and knowledge articles.
Deliver onboarding and hands-on technical training, including initial shadowing and competency validation for newly assigned technicians.
Collaborate with security operations, design, construction, network services, the DSOC, and integration partners.