Security Systems Technician
About The Position
Johnson Controls Service Technicians troubleshoot and service security systems, addressing customer concerns and advising customers and the customer care center about system status and inspection processes. The technician repairs or replaces burglar alarms, fire alarms, CCTV systems, card access systems, and other security equipment. Technicians work independently from a remote location with the tools and equipment provided, delivering customer service and solutions to building inefficiencies and service issues. The role services and repairs commercial security, fire alarm, CCTV, and card access systems. It includes diagnosing equipment or wiring problems, adjusting, repairing, or replacing equipment, testing repairs, preparing trouble order forms for temporary repairs, and coordinating inspections or installations with relevant agencies. The technician also recommends solutions, provides quotes, and identifies upselling opportunities to help facilities operate efficiently.
Requirements
- High school diploma or equivalent.
- Minimum 3–4 years of experience installing and inspecting or repairing Tyco Integrated Security or a comparable product line.
- Experience with card access, CCTV, and IP cameras.
- HIRSCH Certificate.
- Excellent communication skills.
- Electrical or electronic background.
- Valid driver's license.
Nice To Haves
- Fire alarm experience.
- Some college.
- NICET II or greater.
Responsibilities
- Troubleshoot security systems and address customer concerns.
- Advise customers and the customer care center about system status and inspection processes.
- Repair or replace burglar alarms, fire alarms, CCTV systems, card access systems, and other security equipment.
- Locate and resolve problems with damaged equipment or wiring.
- Adjust equipment, repair or replace inoperative equipment, and test equipment operation.
- Prepare trouble order forms to report temporary repairs.
- Coordinate inspections and installations with police, fire departments, or other appropriate agencies.
- Provide recommendations and solutions to help facilities operate efficiently.
- Provide quotes supporting recommendations and solutions.
- Identify upselling opportunities.
Benefits
- Competitive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
