Retail Security Systems Technician

Johnson Controls • Evansville, IN

13d

About The Position

Sensormatic Solutions, a business of Johnson Controls, partners with retail customers to deliver service excellence, reliable post-installation support, and strong customer outcomes. The Retail Security Systems Technician installs and repairs inventory control and video equipment across retail environments. The role emphasizes safe and effective work, accountability, collaboration, and continuous improvement. The technician manages service calls, maintains accurate work records and parts inventory, helps customers and team members resolve issues, and provides equipment-use training. The position also involves keeping up with training and certifications and reporting customer satisfaction and potential service or sales opportunities to management.

Requirements

• Possess an EL 06 License.
• Have proficiency in electronics and networking fundamentals.
• Have strong written and oral communication skills.
• Be proficient in MS Office and basic PC skills.
• Be able to work independently and collaboratively in a team environment.
• Be physically able to carry and move equipment weighing up to 70 lbs.
• Be able to work in challenging positions, including climbing ladders or working within ducts.

Nice To Haves

• Networking certification.
• Extensive experience installing or servicing IP cameras and DVR/NVR systems.
• Adaptability to industry changes and a strong work ethic.

Responsibilities

• Install and repair inventory control and video equipment in retail environments.
• Ensure installations and repairs are completed safely and effectively.
• Manage service calls efficiently and maintain accurate records of work performed.
• Collaborate with customers and team members to address issues promptly.
• Provide training on equipment use.
• Stay current with training and certifications and apply feedback to improve service delivery.
• Maintain accurate parts inventory to support first-time fixes and efficient operations.
• Regularly report customer satisfaction and identified service or sales opportunities to management.

Benefits

• Competitive pay; the stated hiring hourly range is $25.00–$38.00, determined by education, experience, and skills.
• Comprehensive benefits package, including 401(k), medical, dental, and vision care, available from day one.
• Paid vacation, holidays, and sick time.
• Extensive product, on-the-job, and cross-training opportunities.
• Encouraging and collaborative team environment.
• Commitment to safety through the Zero Harm policy.
• Employee discount programs through The Loop by Perk Spot.
• The position includes a competitive benefits package; further details are available on the Johnson Controls Careers site.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed