Retail Security Systems Technician

Johnson Controls • Shreveport, LA

10d • $25 - $34

About The Position

Johnson Controls is seeking a skilled Installation and Service Technician to support retail customers in Northern Louisiana and central-south Arkansas. The role installs, repairs, and services electronic article surveillance (EAS), Inventory Control (RFID), and video (CCTV) equipment in retail environments. It emphasizes technical accuracy, safe and reliable field service, customer collaboration, accurate documentation, and continuous improvement. The technician responds to service calls, maintains parts inventory, provides equipment guidance and training, reports customer satisfaction and service or sales opportunities to management, and operates and maintains a company vehicle.

Requirements

• High school diploma or GED.
• Ability to pass state and federal background checks to obtain the state-required low-voltage license in Louisiana and Arkansas.
• Proficiency in electronics and networking fundamentals.
• Strong written and oral communication skills.
• Proficiency in MS Office and basic PC skills.
• Ability to work independently and collaboratively in a team environment.
• Physical ability to carry and move equipment weighing up to 70 pounds and work in challenging positions, including climbing ladders or working within ducts.

Nice To Haves

• Associate degree in electronics, or a formalized training program from a technical college, university, or military equivalent; certifications are also accepted.
• Networking certification.
• Experience installing or servicing IP cameras and DVR/NVR systems.
• Adaptability to industry changes and a strong work ethic.

Responsibilities

• Install and repair EAS, RFID, and CCTV equipment in retail environments.
• Respond efficiently to service calls and accurately document work performed.
• Work with customers and teammates to resolve issues and provide equipment training or guidance.
• Maintain accurate parts inventory to support first-time fixes and service-level commitments.
• Report customer satisfaction updates and identified service or sales opportunities to management.
• Perform field work safely and represent Johnson Controls professionally at customer sites.
• Operate the company vehicle responsibly and keep it clean and organized.
• Complete installation and repair work with accountability, safety, and integrity.
• Manage service calls efficiently, stay organized, and avoid unnecessary delays.
• Apply training, certifications, and feedback to improve service quality and customer support.
• Share information with management and contribute to teamwork and collaboration.

Benefits

• 401K
• Medical, dental, and vision care available from day one.
• Paid vacation, holidays, and sick time.
• Extensive product, on-the-job, and cross-training opportunities.
• Encouraging and collaborative team environment.
• Commitment to safety through the Zero Harm policy.
• Employee discount programs through The Loop by Perk Spot.
• Competitive hourly pay; stated hiring range is $25.00–$33.65, determined by education, experience, and skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED