Systems Technician

External Brand•Austin, TX

About The Position

Austin Regional Clinic is a growing professional medical group with more than 35 Central Texas locations. The Systems Technician supports and maintains systems, educates users, and responds to user needs while providing professional service and accurate documentation. The employee works closely with coworkers, administrators, managers, and other departments; identifies, corrects, and reports system malfunctions; and performs all duties in compliance with confidentiality requirements and the organization’s mission and philosophy. The role provides end-user support and helps ensure continuity of computer systems and applications. It installs approved software and hardware, repairs computer and related equipment, tracks inventory, documents issues in department tracking software, and collaborates with the team to troubleshoot and resolve problems. The position travels among CMS/ARC locations as required and may include assigned on-call periods and overtime. The work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

High school diploma or equivalent.
Excellent working knowledge or experience with PCs, printers, and fax machines.
Working knowledge of current Windows operating system versions.
Professional, courteous, and friendly demeanor with strong customer service skills.
Excellent written and verbal communication and follow-up skills.
Strong analytical and problem-solving skills.
Strong organizational skills and attention to detail.
Good time-management skills.
Ability to work in a team environment and independently.
Ability to handle competing priorities and work in an extremely fast-paced environment with diverse technical challenges.

Nice To Haves

One to two years of professional experience in a customer-facing technical or help desk role is preferred.
An information technology-related associate or bachelor’s degree, or appropriate technical certifications, may be helpful and may substitute for the preferred professional experience.
Telecommunications skills are helpful.

Responsibilities

Answer IT helpdesk phone calls as assigned and assist end users.
Help ensure continuity of computer systems and applications for system users.
Install approved software and hardware products.
Repair hardware as needed, including PCs, fax machines, phones, and other equipment.
Track and log incoming and outgoing inventory.
Provide technical assistance and advise users.
Recommend software and hardware changes to improve computer capabilities.
Maintain and log issues using department tracking software.
Work with the team to identify, troubleshoot, and resolve issues.
Learn and use products that help streamline support functions.
Meet attendance and punctuality expectations.
Travel to and from CMS/ARC locations as required.
Perform other duties as assigned.
Work overtime as required.
Work on call during periods assigned by the manager.