SYSTEMS TECHNICIAN
About The Position
The Systems Technician is a highly technical role supporting the operation and maintenance of the healthcare center’s core equipment and systems. The position supports the stability, integrity, and security of in-house equipment across multiple Sitrin entities in the greater Utica, New York area. The role is housed in the on-site Help Desk and backs up the Technical Support Technician. It may require after-hours availability for emergencies, system maintenance, or cybersecurity incidents. The role requires effective task prioritization in a high-pressure environment, strong customer service skills, and a willingness to adopt innovative technologies that enhance institutional efficiency. Work must be performed according to high ethical and moral standards and in compliance with the facility’s corporate compliance plan and applicable laws. The incumbent must follow the facility’s confidentiality statement when accessing and safeguarding residents’ and employees’ protected health information (PHI/ePHI) as necessary for job duties.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field; or an associate degree in Information Technology and two years of experience; or at least four years of hands-on experience in related employment.
- Ability to prioritize tasks effectively in a high-pressure environment.
- Strong customer service skills.
- Willingness to adopt innovative technologies that enhance institutional efficiency.
- Adherence to ethical and moral standards, the facility’s corporate compliance plan, applicable laws, and confidentiality requirements.
Nice To Haves
- Prior experience in a healthcare environment.
- Knowledge of Microsoft AD/SCCM, Microsoft Azure/Intune, and NinjaOne RMM.
Responsibilities
- Provide end-user support for Sitrin software platforms, devices, telephony, and account provisioning and access.
- Back up the Technical Support Technician.
- Deploy and provision computers and mobile devices, and perform software patching.
- Support Microsoft products, including Active Directory, Group Policies, Exchange Online, Intune, and Microsoft 365 applications and configurations.
- Maintain an accurate inventory of computing and audio-video equipment, including upgrade schedules.
- Support compliance with healthcare cybersecurity standards and regulations, including HIPAA and HITECH.
- Create and maintain system documentation, including wiring diagrams, operation manuals, configuration records, and technical procedures.
- Communicate clearly with all parties.
- Perform other duties as assigned.
- Safeguard protected health information in accordance with the facility’s confidentiality statement and applicable requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
